Summary
Overview
Work History
Education
Skills
Certification
Timeline
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LaTonya Kindred

Summary

Dynamic Permitting Supervisor with a proven track record at Hillsborough County Board of County Commissioners, excelling in staff management and training. Enhanced team efficiency through targeted coaching and user guide development. Recognized for exceptional customer service and expertise in Accela, driving positive outcomes in permitting processes.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Permitting Supervisor

Hillsborough County Board of County Commissioners
05.2021 - Current
  • Oversaw daily operations of the permitting staff, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed staff skills by creating user guides resulting in improved performance.

Development Services Permitting Facilitator

Hillsborough County Board of County Commissioners
01.2016 - 05.2021
  • Completed residential and commercial intake and closeout process for building and construction permits
  • Completed and reviewed department section permit refunds
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Became a subject matter expert in Accela and assisted with Accela training.

Assistant District Manager

Mcnatts Cleaners
08.2008 - 01.2016
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance
  • Balanced cash register
  • Processed damage claims.
  • Managed multiple stores within the district, ensuring consistent adherence to company policies and procedures.


Education

High School Diploma -

Thomasville High School
Thomasville, GA
05-2005

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Processes and procedures

Certification

  • Certified Permit Technician ,2020
  • Certified Floodplain Manager, 2023

Timeline

Permitting Supervisor

Hillsborough County Board of County Commissioners
05.2021 - Current

Development Services Permitting Facilitator

Hillsborough County Board of County Commissioners
01.2016 - 05.2021

Assistant District Manager

Mcnatts Cleaners
08.2008 - 01.2016

High School Diploma -

Thomasville High School
LaTonya Kindred