Latonya Landers
Henderson,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Medical Front Office Coordinator
Nevada Surgery And Cancer Care
Las Vegas, NV
06.2022 - Current
- Streamlined patient registration processes by implementing efficient check-in procedures and digital forms.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
Front Desk Receptionist
Advanced Cardiovascular Specialists
Las Vegas, NV
03.2022 - 06.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Medical Front Office Receptionist
Strimling Dermatology
Las Vegas, NV
07.2018 - 03.2022
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Office Clerk
UnityPoint Clinic
Peoria, IL
05.2013 - 06.2018
- Supported physicians in providing quality care through precise documentation of medical histories, test results, and medications.
- Contributed to maintaining a clean and organized office environment by managing supplies inventory and restocking as needed.
- Maintained strict confidentiality standards when discussing sensitive matters with patients or other healthcare professionals.
- Provided prompt, polite and professional in-person and telephone customer service.
Education
High School Diploma -
Cheyenne High School
North Las Vegas, NV05.1997
Skills
- Data Security
- HIPAA Compliance
- Medical Billing
- Patient Registration
- Insurance Verification
- Payment Collection
- Appointment Scheduling
- Reliability
- Multitasking and Organization
- Customer Service
- Professionalism
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Front Office Coordinator
Nevada Surgery And Cancer Care
06.2022 - Current
Front Desk Receptionist
Advanced Cardiovascular Specialists
03.2022 - 06.2022
Medical Front Office Receptionist
Strimling Dermatology
07.2018 - 03.2022
Medical Office Clerk
UnityPoint Clinic
05.2013 - 06.2018
High School Diploma -
Cheyenne High School