Latonya Linder
Fairburn
Summary
Compassionate and detail-oriented Case Management professional with over 10 years of experience assisting vulnerable populations through housing, utility, childcare, and financial assistance programs. Skilled in eligibility determination, case processing, crisis intervention, customer service, and maintaining compliance with government guidelines. Strong background managing high-volume caseloads while providing supportive services to individuals and families in need.
Overview
11
11
years of professional experience
Work History
Administrative Manager
Linder Trucking Company
LaGrange GA
02.2026 - 05.2026
- Streamlined administrative processes to enhance operational efficiency across departments.
- Developed and maintained filing systems that improved document retrieval speed and accuracy..
- Updated reports, managed accounts, and generated reports for company database.
Case Management/Senior Mortgage Processor
Georgia Department of Community Affairs (DCA)
Atlanta, GA
07.2025 - 01.2026
- Assisted homeowners facing foreclosure by processing mortgage assistance applications and determining eligibility for state-funded programs.
- Managed high-volume caseloads while ensuring accuracy and compliance.
- Provided compassionate customer support to clients experiencing financial hardship and housing instability.
- Collaborated with internal departments to escalate urgent cases and prevent loss of housing.
Scholarship Specialist
Georgia Department of Early Care and Learning (DECAL)
07.2017 - 06.2025
- Determined eligibility for childcare assistance programs for working families and students.
- Assisted clients with applications related to Medicaid, TANF, and childcare services.
- Utilized Salesforce and electronic systems to manage case documentation and communication.
- Provided ongoing customer support and case follow-up.
Case Auditor / Case Manager
Yardi Systems
Atlanta, GA
03.2022 - 07.2024
- Reviewed and audited applications for rent, mortgage, and utility assistance programs.
- Assisted vulnerable populations facing eviction, foreclosure, and utility disconnection.
- Managed escalated cases requiring urgent processing and payment coordination.
- Mentored team members to improve application accuracy and compliance.
Intake Worker/Case Manager Supervisor
Fulton Atlanta Community Action Authority
Atlanta, GA
02.2015 - 10.2021
- Managed caseloads for individuals and families seeking rental, mortgage, food, and utility assistance.
- Conducted intake interviews, assessed client needs, and connected clients with community resources.
- Maintained accurate documentation and ensured compliance with program guidelines.
- Processed approximately 50 new cases daily in a fast-paced environment.
Education
Bachelor of Arts - Human Services
Ashford University
San Diego, CA09-2017
Master of Arts - Psychology
University of Arizona Global Campus
Chandler, AZ11-2021
Skills
- Case Management
- Crisis Intervention
- Eligibility Determination
- Client Advocacy
- Customer Service
- Salesforce
- CRM Systems
- Google Suite
- Compliance
- Documentation Management
- Data Entry
- Remote Work
- Time Management
- Communication
- Problem Solving
Timeline
Administrative Manager
Linder Trucking Company
02.2026 - 05.2026
Case Management/Senior Mortgage Processor
Georgia Department of Community Affairs (DCA)
07.2025 - 01.2026
Case Auditor / Case Manager
Yardi Systems
03.2022 - 07.2024
Scholarship Specialist
Georgia Department of Early Care and Learning (DECAL)
07.2017 - 06.2025
Intake Worker/Case Manager Supervisor
Fulton Atlanta Community Action Authority
02.2015 - 10.2021
Bachelor of Arts - Human Services
Ashford University
Master of Arts - Psychology
University of Arizona Global Campus