Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaTonya Mack

Monticello,AR

Summary

Versatile team member offering over 20 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Dynamic candidate with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Online Personal Shopper

Walmart
10.2020 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.

Crew Member

Popeye's
06.2019 - 10.2020
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Front Desk Clerk

Holiday Inn Express Hotel
08.2018 - 10.2019
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained transaction security by verifying payment cards against identification.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Data Bone Collector

Tyson Foods
07.2017 - 08.2018
  • Gathered and submitted observational information in addition to required data points.
  • Conducted surveys and documented all responses.
  • Used computer software to store and retrieve data.
  • Followed data entry protocols, rules and regulations.
  • Analyzed current data records to provide detailed reports.
  • Checked for accuracy by verifying data and records.
  • Managed documents by organizing forms, filing records, preparing correspondence, and creating reports.

Shift Manager

McDonald's
12.2015 - 11.2017
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked safe counts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Education

High School Diploma -

Watson Chapel High School
Pine Bluff, AR
05.2000

No Degree - Medical Assisting

ATI Career Training Center - Dallas
Dallas, TX
07.2006

Skills

  • Standard Operating Procedures Understanding
  • Online Systems
  • Creative Solutions
  • Hospitality Management
  • Interpersonal Skills
  • Team Member Motivation
  • Calming Strategies
  • Guest Relations
  • Guest Satisfaction
  • Patient Profiles
  • Customer Experience Management
  • Verbal and Written Communication

Certification

June 2001 - Pine Bluff, AR.

CNA certified


August 2006 - Dallas, TX.

Registered Medical Assistant - 96%


August 2009 - Pine Bluff, AR.

Career Readiness Certificate - Gold Level



Timeline

Online Personal Shopper

Walmart
10.2020 - Current

Crew Member

Popeye's
06.2019 - 10.2020

Front Desk Clerk

Holiday Inn Express Hotel
08.2018 - 10.2019

Data Bone Collector

Tyson Foods
07.2017 - 08.2018

Shift Manager

McDonald's
12.2015 - 11.2017

High School Diploma -

Watson Chapel High School

No Degree - Medical Assisting

ATI Career Training Center - Dallas

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LaTonya Mack