LaTonya Peoples
SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Practice Manager
Roper St. Francis
Charleston, SC
10.2024 - 09.2025
- Streamlined operational workflows to enhance clinic efficiency and patient satisfaction.
- Led staff training initiatives to improve service delivery and compliance standards.
- Coordinated cross-functional teams to address operational challenges and improve service outcomes.
- Fostered a collaborative work environment, enhancing team communication and performance metrics.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
Practice Manager
Estate Clinics by CMG
Riverdale, GA
01.2023 - 01.2024
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Consulted with clinicians to develop business strategy.
- Motivated staff by offering direction and providing constructive feedback.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
Office Manager
Legacy Primary Care
Riverdale, GA
02.2021 - 12.2022
- Maintained financial records, including billing and accounts receivable and payable.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
Practice Manager
Baptist Medical Center South
Jacksonville, FL
05.2007 - 07.2017
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Managed vendor relationships for supplies and services related to the practice.
- Ordered supplies needed and kept tabs on inventory levels.
- Communicated with patients with compassion while keeping medical information private.
- Cultivated close working relationships with the entire staff, including Physicians, Nurse Practitioners and Medical Assistants.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Education
Associate of Science - Health Administration
Florida Career College - Miami
Miami, FL12.2012
Skills
- Resource Utilization
- HIPAA and OSHA Regulations
- Workflow Management
- Continuous Improvement
- Staff Management
- Payroll Administration
- Strategic Planning
- Strategic Business Planning
- Workflow Efficiency
- Hiring Medical Personnel
- Performance Metrics
- Practice Management
- Staff management
- Workflow management
- Policy implementation
- Strategic planning
- Continuous improvement
- Performance metrics
- Critical thinking
- Performance monitoring
Certification
- Certification Training -BLS American Heart Associates
Languages
English
Full Professional
References
References available upon request.
Education and Training
other
Timeline
Practice Manager
Roper St. Francis
10.2024 - 09.2025
Practice Manager
Estate Clinics by CMG
01.2023 - 01.2024
Office Manager
Legacy Primary Care
02.2021 - 12.2022
Practice Manager
Baptist Medical Center South
05.2007 - 07.2017
Associate of Science - Health Administration
Florida Career College - Miami