Latonya Seabrook
Johns Island
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach, and number 1 on TripAdvisor.
Overview
17
17
years of professional experience
1999
1999
years of post-secondary education
Work History
Director of Operations
Holiday Inn Express
Mount Pleasant
12.2014 - Current
- Oversaw daily hotel operations ensuring compliance with brand standards.
- Managed housekeeping,front desk, and breakfast staff scheduling and resource allocation for optimal efficiency.
- Coordinated training programs for team members on service excellence.
- Implemented inventory control procedures to maintain proper stock levels.
- Enhanced guest satisfaction by resolving complaints and issues effectively.
- Developed and maintained operational budgets to control expenses.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
Assistant Housekeeper
Double Tree Hotel By Hilton
Charleston
11.2012 - 12.2014
- Managed daily cleaning schedules for guest rooms and public areas.
- Supervised housekeeping staff to maintain service standards and efficiency.
- Trained new team members on cleaning procedures and safety protocols.
- Inspected rooms and facilities for cleanliness and maintenance needs.
- Assisted in implementing quality control measures for housekeeping operations.
- Developed positive relationships with guests to enhance their stay experience.
Executive Housekeeper
Tides
Folly Beach
03.2009 - 11.2012
- Developed and implemented cleaning procedures for efficient workflow management.
- Managed inventory of cleaning supplies and equipment for operational readiness.
- Conducted regular inspections to ensure adherence to quality and hygiene standards.
- Coordinated scheduling for housekeeping staff to optimize coverage and efficiency.
- Collaborated with other departments to address guest needs and concerns promptly.
- Supervised and coordinated the activities of housekeeping staff.
Education
James Island High
Charleston , SCSkills
- Operations management
- Budget development
- Staff scheduling
- Inventory control
Timeline
Director of Operations
Holiday Inn Express
12.2014 - Current
Assistant Housekeeper
Double Tree Hotel By Hilton
11.2012 - 12.2014
Executive Housekeeper
Tides
03.2009 - 11.2012
James Island High