Summary
Overview
Work History
Education
Skills
Career Overview
References
Timeline
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LaTonya Sharnell Cox

Katy

Summary

Skilled Patient Access Representative with a strong background at Memorial Hermann Hospital in insurance verification and financial communication. Effective in boosting patient satisfaction through strategic problem-solving and thorough data entry. Noted for ensuring medical compliance and cultivating positive relationships with healthcare professionals and patients.

Overview

12
12
years of professional experience

Work History

Patient Access Representative

Memorial Hermann Hospital
Katy
09.2024 - Current
  • Obtains demographics, insurance, and financial information from the patient or guarantor.
  • Enters information into the system with a high degree of accuracy.
  • Ensures medical necessity compliance by obtaining necessary data, reviewing the Compliance System.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Verifies insurance eligibility and benefits.
  • Communicates in an effective and professional manner with physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, and patients.

Customer Service Financial Advisor

JP Morgan Chase
10.2022 - 09.2023
  • Provide customer inquiries in regards to account status
  • Process Money Transfer
  • Resolve billing issues/disputes
  • Discuss billing issues with credit card and debt card
  • Resolve online login issues
  • Order checks
  • Process online bill payment

Senior Client Relations Specialist

Amrock
07.2019 - 07.2022
  • Train New Hires
  • Update loan documents
  • Communicate internally and externally to confirm figures are correct for loans
  • Review documents to confirm terms and requirements are met
  • Complete Monthly Team Schedule
  • Flex to assist other teams based on business needs
  • Confirm distribution dates of money transfers/payouts
  • Complete Escalations
  • Manage Team Call Queue

Client Relations Specialist

Amrock
08.2016 - 07.2019
  • Provide superior customer service, paying close attention to detail
  • Desire to assist clients with resolving issues in a timely matter
  • Loan amount Revision
  • Update effective dates
  • Address Revision
  • Manage personal queue tasks before expiration

Customer Service Team Manager

Just Energy
07.2015 - 07.2016
  • Oversaw team of 12 direct reports
  • Develop and coach team members
  • Motivate skills
  • Set objectives for Team
  • Tracks and evaluate calls
  • Initiates discipline when warranted

Customer Service Team Lead

Just Energy
Bingham Farms
03.2015 - 07.2015
  • Company Overview: Bingham Farms, MI
  • Approve time records and request for time off
  • Communicate accomplishments
  • Provide Training
  • Handle escalated calls and complaints
  • Generate reports based on team targets as well as performance
  • Assist with call center queues
  • Bingham Farms, MI

Customer Service Representative

Just Energy
04.2013 - 03.2015
  • Acquired new accounts
  • Resolved billing issues and disputes
  • Cross-sold products and services
  • Multitasked in fast paced environment, while meeting performance/sales goals
  • Customer Retention

Education

Diploma -

Detroit Community High
Detroit, Michigan
01.2008

Skills

  • Patient registration
  • Insurance verification
  • Data entry
  • Medical compliance
  • Financial communication
  • Customer service
  • Time management
  • Problem solving
  • Schedule coordination

Career Overview

Dedicated Team Member with motivation to maintain customer satisfaction and contribute to company success

References

References available upon request.

Timeline

Patient Access Representative

Memorial Hermann Hospital
09.2024 - Current

Customer Service Financial Advisor

JP Morgan Chase
10.2022 - 09.2023

Senior Client Relations Specialist

Amrock
07.2019 - 07.2022

Client Relations Specialist

Amrock
08.2016 - 07.2019

Customer Service Team Manager

Just Energy
07.2015 - 07.2016

Customer Service Team Lead

Just Energy
03.2015 - 07.2015

Customer Service Representative

Just Energy
04.2013 - 03.2015

Diploma -

Detroit Community High