LaTonya Wells
Tampa,FL
Summary
Diligent professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
7
7
years of professional experience
Work History
Life Insurance Agent
Lincoln Heritage Life Insurance
06.2024 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Training Executive
Upper Crust
Columbia, MS
08.2022 - 12.2023
- Championed a culture of continuous learning throughout the organization through effective communication strategies and visible support from senior leadership.
- Enhanced employee productivity by implementing interactive and engaging training sessions.
- Designed custom assessment tools to accurately gauge participant comprehension and retention of critical concepts post-training sessions.
- Coached team members individually on professional development plans, fostering growth within the organization.
Regional Executive Chef
College Chefs
Champaign, IL
08.2020 - 08.2022
- Reduced food waste and costs by implementing effective inventory control measures and vendor negotiations.
- Streamlined kitchen operations by implementing efficient workflow processes and staff training.
- Ensured smooth interdepartmental collaboration for consistent service quality.
- Developed strong working relationships with key stakeholders such as fraternity and sorority and corporate leadership teams.
Executive Chef
College Chefs
08.2018 - 08.2020
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
Education
Associate Of Applied Science - Culinary Arts
Harrison College
Raleigh, NC05.2018
Skills
- Building rapport
- Customer service expertise
- Phone and email etiquette
- Contract negotiation
Timeline
Life Insurance Agent
Lincoln Heritage Life Insurance
06.2024 - Current
Training Executive
Upper Crust
08.2022 - 12.2023
Regional Executive Chef
College Chefs
08.2020 - 08.2022
Executive Chef
College Chefs
08.2018 - 08.2020
Associate Of Applied Science - Culinary Arts
Harrison College