LaTonya King
Houston,TX
Summary
Dynamic professional with extensive experience in customer service and operations management at UPS. Proven track record in training and mentoring staff, enhancing customer satisfaction, and fostering team loyalty. Exceptional communication skills combined with proficiency in data entry and call management ensure effective problem resolution and operational efficiency.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
13
13
years of professional experience
Work History
OMS Supervisor
United Parcel Services, UPS
10.2015 - 04.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals.
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty.
- Trained new team members on company policies, procedures, and the best practices for delivering excellent customer service.
- Processed time cards for drivers and driver helpers.
- Managed drivers making sure packages were delivered properly and on time.
Receptionist
Dales Carpet Service
05.2012 - 08.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
General Manager
Ace Cash Express
01.2011 - 04.2012
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Jesse H Jones Senior High School
Houston, TX05-2001
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Trusted key holder
- Exceptional communication skills
- Multi-line phone talent
- MS Windows Proficient
- Operations management
- Data entry
- Inbound / Outbound call management
Timeline
OMS Supervisor
United Parcel Services, UPS
10.2015 - 04.2024
Receptionist
Dales Carpet Service
05.2012 - 08.2015
General Manager
Ace Cash Express
01.2011 - 04.2012
High School Diploma -
Jesse H Jones Senior High School
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