LATONYA S. HARRIS
Administrative Assistant
Gainesville,GA
Summary
Highly dedicated and results-driven professional with a proven record of accomplishments in administrative duties, customer service, AP/AR, billing, and data entry. Office management, expense tracking and reporting with close attention to detail while ensuring smooth and effective office operations. Highly organized with excellent oral and written communication skills. Well experienced working independently also, as a team player within small and large organizations assisting office and executive staff.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
CREX Production
Amazon Fulfillment Center, CREX
Pendergrass, GA
09.2021 - 01.2023
- Fast-paced, active role in receiving and processing customer returns
- Evaluating the condition of returned items to determine if they can be resold
- Required physical movement and standing for long period of time
Mortgage Loan Processor
Homestar Financial Corporation
Flowery Branch, GA
01.2020 - 04.2021
- Duties required managing and clearing loan pipelines
- Review and verify clients loan applications are accurate before submitting loan approval over to bank and government lenders
- Retrieved any missing or incorrect documents needed to approval the loan by contacting clients, attorneys, underwriters, or etc
- Close attention to detail and handling highly sensitive information while being proficient and meeting required deadlines.
- Set up and completed loan submission packages.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering [Type] loans.
- Handled any conditions sent from underwriting departments.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Reviewed and validated details of loan applications and closing documentation.
Switchboard Administrator Assistant /Security
NE Georgia Health Systems
Gainesville, GA
03.2018 - 01.2020
- Provides efficient security to ensure the safety of the hospital staff, patients and guest
- Operates a multiple line switchboard to connect physicians, nurses and visitors in the facility
- Monitor surveillance cameras and assist with emergency situations throughout the facility
- Heavy data entry and management of all required paperwork and records.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Arranged conference rooms and facilities to prepare for meetings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
Kia Carriage Automotive
Gainesville, GA
03.2016 - 08.2017
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Audited data to verify accuracy, quality and compliance audits with standards.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Administrative Assistant/Accounts Receivable Assistant
TOWER SEALANTS (contract)
Gainesville, GA
02.2015 - 06.2015
- Heavy data entry and reporting into excel
- Manage codes in system, computerized and manual cash batch, and sales Journal
- Prepared Incoming check's for bank deposits and balanced all accounts using Quickbooks
- Implemented new procedures to increase the progress and efficiency of AR/AP roles which improved time work and aged receivables by 85%
- Assisted with the organization of the office by ordering supplies, maintaining files and resolved problems.
- Executed record filing system to improve document organization and management.
Customer Service Representative
DS SERVICES OF AMERICA
Gainesville, GA
11.2012 - 03.2015
- Customer service professional with experience in account management and customer retention
- Efficiently handled various call (100+ inbound) while consistently resolving client issues in a rapid manner
- Memorized all company products and services to be able to answer customer questions quickly and efficiently with the opportunity to upsell
- Managed and received all escalated calls, complaints and billing inquires
- Process payments on current and delinquent accounts
- Assisted in new hire training and mentoring.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
Education
ASSOCIATES - BUSSINESS MANAGEMENT
Lanier Technical College
Gainesville, GA 01.2019 - 05.2021
MASTER’S - COSMETOLOGY
Georgia Institute of Cosmetology
01.2014 - 03.2016
Skills
Microsoft Office Suite, SAP, Paychex, QuickBooks, ADP, Oracle, Adobe
Office administration
Billing and Invoicing
Spreadsheet management
Multi-line Telephone Systems
Business administration
Recordkeeping
Administrative support
Flexible and Adaptable
Dependable and Responsible
Critical Thinking
Excellent Communication
G-Suite
Filing
Meeting scheduling
Affiliations
Millionaire Mastermind Academy est. 2020 -Present: Mentorship program for inspiring business professionals and entrepreneurs.
Sisters With A Purpose est. 2017-Present: Nonprofit Organization to help teens reach their full potential and stay on a narrow path.
Timeline
CREX Production
Amazon Fulfillment Center, CREX
09.2021 - 01.2023
Mortgage Loan Processor
Homestar Financial Corporation
01.2020 - 04.2021
ASSOCIATES - BUSSINESS MANAGEMENT
Lanier Technical College
01.2019 - 05.2021
Switchboard Administrator Assistant /Security
NE Georgia Health Systems
03.2018 - 01.2020
Administrative Assistant
Kia Carriage Automotive
03.2016 - 08.2017
Administrative Assistant/Accounts Receivable Assistant
TOWER SEALANTS (contract)
02.2015 - 06.2015
MASTER’S - COSMETOLOGY
Georgia Institute of Cosmetology
01.2014 - 03.2016
Customer Service Representative
DS SERVICES OF AMERICA
11.2012 - 03.2015