LATORA PETTAWAY BANKS
Marietta,GA
Summary
Expert at customer communication, data entry and organization. Seeking entry-level opportunities to expand skills while facilitating company growth. 10+ years of customer service, collections, and finances. Diligent and commended for quickly and accurately learning new procedures.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Kennestone Neuro Outpatient Rehabilitation Center
Marietta, GA
05.2023 - Current
- Inputted and scanned patient's data into EPIC/Webpt
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained proper authorization and identification to release confidential medical records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Utilized technology and specialized software to maximize productivity.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Verified insurance information, collected payments, and scheduled appointments.
Operations Specialist
Nova Credit Union
Hickory, NC
01.2015 - 07.2022
- Balanced cards/operations general ledgers
- Processed exception report for ACH deposits and w/d
- Managed fraud claims on debit and credit cards
- Created spreadsheets to track data entries
- Processed wire transfers and remote deposits
- Answered home banking, chat and mobile messaging
- Reported IRA federal and state taxes
- Processed visa payments, cash advances, bill pay/stop payments
- Utilized specialized software applications for job role.
Marketing & Admissions Manager
Mountain Trace Rehabilitation & Nursing Center
Sylva, NC
01.2010 - 05.2013
- Provided monthly report for Quality Assurance meetings
- Responsible for the advertising and media budget
- Scheduled adequate screening with Director of Nursing before admission
- Worked with billing department to ensure payment and accurate insurance
- Admitted all new residents, data entered paperwork, and facilitated tours
- Coordinated marketing campaigns to drive awareness and conversion.
- Executed strategic plans and coordinated projects to fulfill marketing initiatives.
- Marketed and established relationships with hospitals, churches and community
- Liaison for community, volunteers and facility
Insurance and Financial Coordinator
Dr. Desiree T. Palmer’s Dental office
Durham, NC
11.2007 - 12.2009
- Prepared insurance claims for submission to insurances or clearinghouses
- Accurate data entry when entering admissions into system
- Achieved revenue goals by managing collections and insurance billing
- Maintained compliance with local, state, and federal regulations
- Verified insurance and communicated coverage to staff and patients
- Referenced monthly aging reports to follow up on unpaid claims
- Obtained prior authorization and precertification for treatments
Education
Bachelor of Arts - Psychology, Human Development and Family Studies
University of North Carolina At Greensboro
Greensboro, NCSkills
- Data Entry
- Medical/Dental Billing
- Clearinghouse processing
- MS Office, Word, Excel, Access, Eagle soft & Approach Databases
- Organizational Skills
- Epic and WebPT
- 10key, Springboard and Symitar
- Clerical: Filing, typing, copying, faxing and phones
- Accounting GL balancing
- Case Management
- Marketing
- Bookkeeping Support
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical Insurance
- Patient Intake
Timeline
Patient Service Representative
Kennestone Neuro Outpatient Rehabilitation Center
05.2023 - Current
Operations Specialist
Nova Credit Union
01.2015 - 07.2022
Marketing & Admissions Manager
Mountain Trace Rehabilitation & Nursing Center
01.2010 - 05.2013
Insurance and Financial Coordinator
Dr. Desiree T. Palmer’s Dental office
11.2007 - 12.2009
Bachelor of Arts - Psychology, Human Development and Family Studies
University of North Carolina At Greensboro
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