Latoria Perry
All Life Home Care
Graham,NC
22
years of professional experience
Dedicated CNA with a proven track record at All Life Home Care, skilled in patient care and vital signs monitoring. Recognized for enhancing patient comfort through compassionate support and effective communication. Committed to maintaining confidentiality while delivering high-quality care, ensuring safety and dignity for all clients.
Work History
CNA
3 Months- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored and recorded vital signs to maintain health standards.
- Collaborated with healthcare team to develop personalized care plans.
- Educated clients and families on health management and wellness practices.
- Conducted routine assessments to identify changes in client conditions.
- Provided emotional support to clients, fostering a compassionate environment.
- Administered medications as directed, following strict protocols for accuracy.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Trained new staff on best practices for patient care and safety procedures.
Shift Leader
3 Years 3 Months- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Managed inventory levels, reducing stock discrepancies through accurate tracking and reporting.
- Implemented promotional displays to enhance product visibility and drive sales performance.
- Conducted regular store inspections to maintain cleanliness and safety standards for customers and employees.
- Resolved customer inquiries promptly, enhancing overall shopping experience and retention rates.
- Coordinated shift schedules to optimize staff coverage during peak hours, improving customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with management on strategic initiatives to improve workflow processes and productivity outcomes.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Packer
2 Years 8 Months- Operated packaging machinery to ensure efficient product handling and processing.
- Maintained inventory accuracy by conducting regular stock audits and updates.
- Collaborated with team members to optimize workflow and reduce packaging time.
- Trained new employees on safety protocols and operational procedures.
- Implemented improvements in packing processes, enhancing overall efficiency and productivity.
- Monitored quality control measures to ensure compliance with company standards.
- Assisted in troubleshooting machinery issues to minimize downtime during operations.
- Coordinated with shipping department to ensure timely dispatch of packaged goods.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Covid Screener
4 Months- Conducted health screenings for individuals entering facility to ensure compliance with COVID-19 protocols.
- Implemented safety measures and guidelines to maintain a safe environment for staff and visitors.
- Monitored temperature checks and symptom assessments, providing immediate feedback on results.
- Trained new screeners on screening procedures and best practices for health assessments.
- Collaborated with healthcare professionals to streamline screening processes and improve efficiency.
- Maintained accurate records of screenings, ensuring confidentiality and compliance with health regulations.
- Evaluated existing screening workflows, recommending improvements to enhance operational effectiveness.
- Responded promptly to inquiries regarding COVID-19 safety measures and screening procedures from staff and visitors.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Contributed to community health efforts by providing essential COVID-19 screening services at various locations, such as schools and workplaces.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Assisted in training new team members on proper COVID-19 screening techniques, contributing to consistent high-quality service delivery.
- Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
Machine Tender
3 Months- Operated and monitored production machinery to ensure smooth workflow and adherence to quality standards.
- Adjusted machine settings based on product specifications to optimize performance and reduce waste.
- Trained new team members on equipment operation, safety protocols, and best practices for efficiency.
- Conducted routine maintenance checks on machinery to prevent downtime and enhance operational reliability.
- Led initiatives for safety improvements, resulting in enhanced compliance with industry regulations and standards.
- Streamlined production processes by suggesting adjustments that improved throughput without sacrificing quality.
- Collaborated with quality control teams to identify defects and implement corrective measures promptly.
- Adhered to safety protocols during machine operation, minimizing workplace accidents and injuries.
- Improved machine efficiency by conducting regular maintenance and troubleshooting tasks.
- Analyzed production data to identify trends, driving strategic decisions that elevated operational effectiveness.
- Demonstrated flexibility by adapting quickly to changes in production schedules or requirements as needed throughout each shift.
- Assisted in training new team members on machine operation procedures, contributing to a skilled workforce.
Office Assistant
1 Month- Coordinated scheduling for medical appointments and staff meetings to optimize operational efficiency.
- Managed patient records using electronic health record systems to ensure data accuracy and compliance.
- Streamlined office procedures, improving workflow and reducing turnaround time for administrative tasks.
- Assisted in onboarding new employees by providing training on office protocols and software systems.
- Mentored junior staff in administrative best practices to foster a collaborative work environment.
- Developed filing and documentation processes that enhanced information retrieval for team members.
- Led initiatives to improve patient communication, resulting in enhanced service delivery and satisfaction.
- Collaborated with healthcare professionals to facilitate seamless coordination of patient care services.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Prepared and edited documents to produce precise, accurate and professional communication.
Personal Care Aide
1 Month- Assisted clients with daily living activities promoting independence and dignity.
- Monitored clients' physical and emotional well-being, reporting changes to healthcare professionals.
- Developed personalized care plans in collaboration with multidisciplinary teams to meet client needs.
- Trained new staff on best practices for personal care and client communication protocols.
- Enhanced client comfort through companionship and engagement in meaningful activities.
- Implemented safety measures ensuring compliance with health regulations during care delivery.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Advocated for clients' preferences and needs, fostering trusting relationships and improving satisfaction.
- Coordinated transportation arrangements for medical appointments, facilitating access to necessary services.
- Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.
- Collaborated with healthcare professionals to provide comprehensive care, addressing both physical and emotional needs.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Cashier
1 Year 4 Months- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Assisted customers with product inquiries, fostering a positive shopping experience.
- Maintained cleanliness and organization of checkout areas to enhance operational flow.
- Collaborated with team members to optimize checkout efficiency during peak hours.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty to the store brand.
- Trained new cashiers on company policies, procedures, and customer service best practices.
- Implemented improvements in checkout processes, reducing wait times for customers during busy periods.
- Monitored inventory levels at registers, alerting management of low stock situations proactively.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Encoder
1 Year 4 Months- Digitized and maintained accurate shipping documentation to streamline logistics processes.
- Collaborated with cross-functional teams to enhance data entry efficiency and reduce errors.
- Managed inventory records using advanced tracking systems, ensuring data integrity and accessibility.
- Trained junior staff on digitization tools and best practices for optimized workflows.
- Developed process improvements that increased accuracy of shipment data by implementing standardized protocols.
- Led initiatives to automate data entry tasks, significantly reducing processing time and enhancing productivity.
- Oversaw quality control measures for digitized documents, ensuring compliance with company standards and regulations.
- Analyzed operational data to identify trends, providing insights for strategic decision-making in logistics planning.
- Showcased exceptional attention to detail by identifying subtle discrepancies within digital files, ensuring client satisfaction with final deliverables.
- Diligently maintained records of completed projects and client communications in a centralized database system.
- Contributed to increased customer satisfaction rates by delivering accurate digital files within set timelines while adhering to client specifications.
- Participated in industry conferences and workshops to maintain professional growth and stay current on emerging trends in the digitization field.
- Provided feedback on internal tools and processes, assisting in the continuous improvement of the company''s digitization capabilities.
Cashier
3 Years 5 Months- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Customer Service Representative
4 Years 9 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call flow while maintaining quality service standards.
- Documented customer interactions accurately in CRM systems for future reference.
- Trained new team members on company policies and customer service protocols.
- Led team meetings to discuss performance metrics and strategize on service enhancements.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed training materials for ongoing staff development in customer engagement strategies.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
3 Years 9 Months- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced shopping experience, provided product information and location assistance.
- Reduced processing errors by meticulously following transaction procedures.
Education
GED
Skills
Time management
Patient care
Vital signs monitoring
Compassion and empathy
Attention to detail
Bathing assistance
Basic life support
Feeding assistance
Dressing assistance
Maintaining confidentiality
End-of-life care
Patient transfers
Emotional support
Wound care
Bedside manner
Compassionate
Patient lifting
Timeline
CNA
All Life Home Care
05.2026 - CurrentRead More
Shift Leader
Walgreens
02.2023 - 05.2026Read More
Packer
Easetrade Llc
06.2020 - 02.2023Read More
Covid Screener
Duke of Brier Creek
06.2020 - 10.2020Read More
Machine Tender
Syracuse Plastics
11.2019 - 02.2020Read More
Office Assistant
A1 Omega Health Care
04.2019 - 05.2019Read More
Personal Care Aide
Home Health Choice
05.2018 - 06.2018Read More
Cashier
Walmart
11.2016 - 03.2018Read More
Encoder
DHL
07.2016 - 11.2017Read More
Cashier
L&L Food Stores
02.2013 - 07.2016Read More
Customer Service Representative
West Corporation
05.2008 - 02.2013Read More
Cashier
Hardees Fast Food
08.2004 - 05.2008Read More
Edgecombe Community College
GED
Read More