Latorian Reeves
Red Oak,TX
Summary
Operations manager with over 20 years of experience in patient-centered medical offices. Expertise in optimizing workflows, enhancing service delivery, and ensuring compliance with regulations. Proven ability to lead high-performing teams and improve patient care through effective scheduling and administrative efficiency.
Overview
9
9
years of professional experience
Work History
Administrative Assistant (Remote, Part-Time)
Vizo Home Health Services LLC
Houston
11.2025 - 07.2026
- Coordinated virtual calendars, shift schedules, and cross-functional meetings to enhance collaboration
- Triaged incoming executive emails, resolving inquiries and route messaging efficiently
- Interfaced with clients and vendors virtually to manage scheduling and service requests, improving communication and response times
- Maintained and organized secure electronic filing systems via cloud platforms, ensuring easy access and compliance
- Managed high volume data entry queues with a 100% accuracy rate.
- Prepared daily operational reports, tracking logs, and administrative performance summaries
- Utilized specialized productivity software to optimize data tracking workflows
Director of Business Operations
1st Gentle Care Home Health LLC
Bedford
06.2024 - 07.2026
- Coordinated daily healthcare operations, administrative workflows, facility logistics, medical records processing, and intake queues to ensure seamless service delivery.
- Streamlined operational tracking systems to enhance service turnaround times and improve documentation efficiency.
- Managed cross-functional staffing schedules, field personnel tracking pipelines, and care delivery logistics
- Spearheaded internal quality assurance audits to verify database accuracy, strict record integrity and HIPPA compliance
- Maintained up-to-date information in electronic medical records software to support accurate patient care and compliance.
- Served as the central communication link between clients, families, field staff, and administrative leadership
- Coordinated team efforts to ensure compliance with regulations regarding benefits, eligibility, and DRG validation.
- Assessed medical claims for compliance with regulations and corrected discrepancies.
- Audited paid claims for overpayments using various techniques, including systems-based queries, specialized reporting, or another research.
- Maintain and reconcile department reports for outstanding payments identified, collected, past-due, uncollectable, and auto-payment recoveries.
- Maintained strict adherence to state and federal healthcare privacy guidelines across all administrative processes
Director of Regulatory Compliance
Carmel Health Care Services PLLC
Mesquite
06.2024 - 07.2026
- Developed compliance training initiatives and materials, enhancing staff understanding of regulations.
- Investigated potential compliance violations, presenting findings to senior management for informed decision-making.
- Advised division leaders of regulatory risks in business processes and provided recommendations for improvement.
- Performed regular compliance reviews and audits, identifying non-compliance issues.
- Prepared and presented comprehensive reports to upper management and the audit team, covering issues and recommendations.
- Liaised with clients to identify inefficiencies in risk areas, business controls, process gaps, and workflow discrepancies, facilitating targeted improvements.
- Reviewed and analyzed claims and medical records for payment and used required systems/tools to accurately document determinations and continue to the next step in the claim's lifecycle.
Independent Logistics Operator
Self-Employed
06.2022 - 04.2024
- Maintained a 99% on-time delivery rate while managing strict daily drop-off windows
- Managed time-sensitive supply chain delivery queues across diverse regional territories
- Utilized mobile logistics tracking applications to optimize route planning and reduce transit delays
- Coordinated shipments to ensure timely delivery of goods to customers. and tracked progress to facilitate timely delivery.
- Resolved client delivery discrepancies with effective communication and customer service skills, enhancing client satisfaction
- Handled digital transaction data, verified inventory manifests, and managed electronics proof-of-delivery receipts
- Monitored inventory levels to ensure optimal stock availability for customer orders. to verify availability of stock for customer orders.
- Audited operational budgets, vehicle maintenance schedules, and route expense tracking databases to ensure financial accuracy and accountability
- Implemented systems and procedures for accurate data collection and reporting.
Home Health Care Consultant
Trend Health Care
Garland
04.2017 - 05.2022
- Implemented a successful healthcare program through professionalism, quality of care, medical teaching, and patient satisfaction.
- Supported clients in managed home care by monitoring health status to ensure effective care delivery.
- Implemented monitoring programs for client condition changes within 48 hours, improving timely reporting to supervisors.
- Trained new staff on best practices in home health care, enhancing service quality and compliance.
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
- Planned and implemented community outreach and events to provide health education about cancer, self-care, and preventive breast examinations.
- Researched and recommended community resources to meet clients' needs.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
Education
Associate of Arts (A.A.) - Business Administration, Operational Workflows, Data Systems Management
Dallas Baptist University
Dallas, Texas06-2022
Skills
- EHR management
- Scheduling Management
- High-Volume Queue Triage
- Claims workflows
- Data Entry & Records Integrity
- Workflow Optimization
- Internal Process Auditing
- Revenue management
- HIPAA compliance
- Team Leadership & Onboarding
- Virtual Communication
Timeline
Administrative Assistant (Remote, Part-Time)
Vizo Home Health Services LLC
11.2025 - 07.2026
Director of Business Operations
1st Gentle Care Home Health LLC
06.2024 - 07.2026
Director of Regulatory Compliance
Carmel Health Care Services PLLC
06.2024 - 07.2026
Independent Logistics Operator
Self-Employed
06.2022 - 04.2024
Home Health Care Consultant
Trend Health Care
04.2017 - 05.2022
Associate of Arts (A.A.) - Business Administration, Operational Workflows, Data Systems Management
Dallas Baptist University