Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaTorria Taylor-Henderson

Jackson,MS

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Tax Clerk

Hinds County Board of Supervisors
Jackson, MS
12.2019 - Current
  • Maintained accurate tax records and files for compliance purposes.
  • Assisted taxpayers with inquiries regarding tax assessments and payments.
  • Reviewed and verified tax documents for accuracy and completeness.
  • Educated taxpayers about local tax regulations and procedures clearly.
  • Researched complex tax issues using relevant laws and regulations.
  • Processed payments from taxpayers and filed invoices accordingly.

Dental Assistant

Mint Dental
Arlington, TX
05.2014 - 12.2019
  • Assisted dentists during procedures to ensure patient comfort and care.
  • Managed patient records using electronic health record systems efficiently.
  • Prepared treatment rooms and sterilized instruments for dental procedures.
  • Educated patients on oral hygiene techniques and post-treatment care.
  • Supported inventory management by ordering supplies and tracking stock levels.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Maintained a neat, clean and organized environment throughout the office.

Pharmacy Technician

CVS Pharmacy
Jackson, MS
05.2008 - 05.2012
  • Processed prescriptions accurately and efficiently for diverse customer needs.
  • Operated pharmacy software for prescription management and record-keeping tasks.
  • Maintained a clean and organized pharmacy environment for optimal operations.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Educated customers on medication usage, side effects, and storage requirements.

Education

Phlebotomy Certification - Phlebotomy Certification

Med Lab
Richland, MS
04-2024

Dental Assistant Certification - Dental Assisting

Kaplan College
Arlington, TX
04-2014

High School Diploma -

Provine High School
Jackson, MS
06-2007

Skills

  • Tax record maintenance
  • Payment processing
  • Data entry
  • Customer service
  • Attention to detail
  • Time management
  • Research skills
  • Problem solving
  • Analytical thinking
  • Effective communication
  • Team collaboration
  • Continuous learning attitude
  • Client confidentiality
  • Strong communication skills
  • Word processing
  • Microsoft Excel
  • Multitasking Abilities

Certification

Registered Dental Assistant

License 74141

Exp 8/31/26

National Certification Phlebotomist

ID 25R-CPT1425

Exp 05/02/2027

Timeline

Tax Clerk

Hinds County Board of Supervisors
12.2019 - Current

Dental Assistant

Mint Dental
05.2014 - 12.2019

Pharmacy Technician

CVS Pharmacy
05.2008 - 05.2012

Phlebotomy Certification - Phlebotomy Certification

Med Lab

Dental Assistant Certification - Dental Assisting

Kaplan College

High School Diploma -

Provine High School

Similar Profiles

CREATE PROFILE