Latorsha Hardy
Kennesaw,GA
Summary
Proven leader and efficient problem-solver, adept in POS system proficiency and exceptional customer service. At Forever 21, led team training and smashed sales goals, enhancing store success. Known for fostering positive customer relationships and maintaining high store standards, showcasing reliability and a results-driven approach.
Overview
3
3
years of professional experience
Work History
Cash Wrap Specialist
Forever 21
03.2024 - Current
- Assisted in training new team members on cash wrap procedures, contributing to overall store success.
- Exceeded sales goals through effective communication of current promotions and suggestive selling techniques at the checkout counter.
- Resolved pricing discrepancies quickly, ensuring accurate charges for products purchased by customers.
- Fostered positive relationships with frequent customers, creating a welcoming atmosphere that encouraged return visits.
Assistant Manager
Rue 21 Store
06.2023 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Bakery Clerk
Publix
01.2023 - 05.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
Merchandise Associate
Belk
10.2021 - 12.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
Bachelor of Science - Sociology
Kennesaw State University
Kennesaw, GA12.2026
High School Diploma -
Colquitt County High School
Norman Park, GA05.2023
Intro To Criminal Justice Certificate - Criminal Justice
Southern Regional Technical College
Moultrie, GASkills
- Excellent customer service
- Cash handling expertise
- POS System proficiency
- Store maintenance
- Problem-Solving
- Reliable and Responsible
Timeline
Cash Wrap Specialist
Forever 21
03.2024 - Current
Assistant Manager
Rue 21 Store
06.2023 - 01.2024
Bakery Clerk
Publix
01.2023 - 05.2023
Merchandise Associate
Belk
10.2021 - 12.2022
Bachelor of Science - Sociology
Kennesaw State University
High School Diploma -
Colquitt County High School
Intro To Criminal Justice Certificate - Criminal Justice
Southern Regional Technical College