Open To Work
Christina Berry
BRISTOL,PA
Summary
Dynamic Key Holder with proven expertise in team leadership, customer service, and point of sale systems. Skilled in training staff to enhance operational efficiency and problem-solving. Dedicated retail leader with strong experience in customer service and staff training. Known for enhancing sales performance through effective team supervision and problem-solving strategies.
Overview
3
3
years of professional experience
Work History
Key Holder/Cash-Wrap Lead
Reclectic
Philadelphia, PA
08.2023 - Current
- Opened and closed the store, ensuring security and operational readiness.
- Assisted customers with product selection, enhancing their shopping experience.
- Trained new staff on store procedures and customer service standards.
- Monitored sales floor for cleanliness and organization, ensuring a welcoming environment.
- Processed cash register transactions efficiently and accurately for customer purchases.
- Collaborated with management to address customer feedback and improve service quality.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Verified accuracy of register tills at beginning and end of shift.
- Assisted in general housekeeping to maintain store image.
- Assisted customers with product selection and resolving complaints.
- Ensured store was opened and closed in a timely manner according to company policies.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Collaborated with management to determine key tasks and delegate to staff members.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Counted and balanced registers.
- Handled customer inquiries and complaints with professionalism and patience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Trained, managed and motivated employees to promote professional skill development.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Assisted customers with returns and exchanges according to store policy.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed sales, returns, and exchanges using POS register system.
- Organized register supplies in front end and storage areas.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Answered customers' questions about products, prices, and availability.
- Kept register terminal area and store clean and orderly.
- Updated daily logs of employee attendance and hours worked.
- Ensured that all cash wrap associates followed company policies and procedures accurately.
- Handled customer inquiries, complaints, and returns efficiently.
- Provided leadership and direction to all cash wrap associates.
- Performed regular inspections of cash registers for cleanliness, organization, and functionality.
- Trained new cash wrap associates on proper register functions and store policies.
- Monitored daily performance of registers to ensure accuracy of transactions.
- Provided feedback to supervisors about associate performance issues.
- Demonstrated accurate cash handling and sales and managed cash debit and credit transactions.
- Managed inventory levels by ordering supplies as needed.
- Monitored inventory levels at the cash wrap and coordinated restocking efforts.
- Implemented process improvements to enhance checkout speed and efficiency.
- Trained new staff on cash handling procedures and point-of-sale systems.
- Supervised cash wrap team to ensure efficient customer service experience.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Mentored newly hired staff in upselling techniques to improve sales.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Used Point of Sale register system to complete transactions.
Education
High School Diploma -
Pennridge Highschool
Perkasie06-2006
Skills
- Team leadership
- Customer service
- Point of sale systems
- Staff training
- Attention to detail
- Staff oversight
- Task delegation
- Front end operations
Affiliations
- Participation in community conversations involving mental health
- Outreach Volunteer
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$0/hr - $1000/hrTimeline
Key Holder/Cash-Wrap Lead
Reclectic
08.2023 - Current
High School Diploma -
Pennridge Highschool