LaTosha Kelly
Beaumont,TX
Summary
Detail-oriented professional with experience in credit analysis and relationship management. Known for effective communication and problem-solving skills, contributing to improved customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Credit Specialist
Verizon Wireless
Bloomington, IL
06.2026 - Current
- Analyzed customer credit applications to determine eligibility and risk factors.
- Assisted customers with inquiries regarding billing, payment options, and account management.
- Processed credit adjustments and reconciled discrepancies in customer accounts.
- Collaborated with team members to streamline credit evaluation processes for efficiency.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Supported implementation of new credit policies to enhance compliance and operational effectiveness.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
Cleaning Crew Member/Forklift Driver
DEF Rentals
Port Arthur, TX
10.2022 - 04.2026
- Led daily cleaning operations for construction sites, ensuring high standards of cleanliness.
- Utilized advanced cleaning equipment and chemicals, maintaining safety compliance while achieving exceptional results.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Trained new team members on effective cleaning techniques and safety protocols for optimal performance.
- Implemented inventory management strategies for cleaning supplies, reducing waste and improving efficiency.
- Conducted thorough inspections post-cleaning, ensuring adherence to quality control standards and client satisfaction.
Warehouse Forklift Operator/Stand-Up Forklift Operator
Chevron Lubricant Plant
Port Arthur, TX
01.2020 - 10.2022
- Operated forklifts to efficiently transport materials throughout warehouse, ensuring timely delivery.
- Conducted routine safety inspections of equipment, maintaining compliance with safety regulations.
- Collaborated with team members to optimize inventory management and minimize delays in order fulfillment.
- Trained new staff on forklift operation and safety protocols, enhancing overall team productivity.
- Monitored stock levels and reported discrepancies, contributing to accurate inventory records.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
Education
GED -
Texas Southern University
Houston, TX07-1997
Skills
- Telephone and email etiquette
- Effective communication
- Documentation review
- Loan underwriting
- Credit analysis
- Relationship management
- Credit scoring
- Loan application processing
Timeline
Credit Specialist
Verizon Wireless
06.2026 - Current
Cleaning Crew Member/Forklift Driver
DEF Rentals
10.2022 - 04.2026
Warehouse Forklift Operator/Stand-Up Forklift Operator
Chevron Lubricant Plant
01.2020 - 10.2022
GED -
Texas Southern University