LaTosha Wyche
Clinton ,MD
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
16
16
years of professional experience
Work History
Customer Service Cashier
Giant Food Stores
Washington DC
10.2020 - 08.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Sorter
Amazon
White Marsh, MD
11.2021 - 08.2022
- Stacked items according to weights, sizes, types, and picking priorities.
- Operated pallet jacks to move large and heavy items for sorting.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Used hand-held scanners to sort items into specific categories.
- Inspected items for damage or defects before sorting as part of quality control process.
- Facilitated smooth sorting process, effectively managing flow of items during peak periods.
Internet Sales Consultant
Greenacres Nissan
Greenacres, FL
07.2019 - 06.2020
- Delivered engaging product demonstrations via online platforms, effectively showcasing features and benefits while addressing client concerns.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Developed personalized sales strategies for each client, tailored to their unique needs and preferences.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Operations Manager
Intellico Solutions
West Palm Beach, FL
08.2016 - 05.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front End Manager
Giant Food Stores
Clinton, MD
05.2007 - 03.2016
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created, prepared, and delivered reports to various departments.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Optimized merchandise displays at checkout area, enhancing impulse purchases and increasing sales.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
Education
High School Diploma - General Studies
Surrattsville High School
Clinton, MD06.1999
Skills
- Customer Satisfaction
- Data entry proficiency
- Product Knowledge
- Up-selling techniques
- Problem-Solving
- Team Leadership
- Payment Processing
- Training and mentoring
- Microsoft Office
- Policies and Procedures
- POS Systems
- ID Verification
- Staff Supervision
- Pricing and Markdowns
- Bank Deposits
Timeline
Sorter
Amazon
11.2021 - 08.2022
Customer Service Cashier
Giant Food Stores
10.2020 - 08.2023
Internet Sales Consultant
Greenacres Nissan
07.2019 - 06.2020
Operations Manager
Intellico Solutions
08.2016 - 05.2019
Front End Manager
Giant Food Stores
05.2007 - 03.2016
High School Diploma - General Studies
Surrattsville High School