Latoya Bookey
Hamden,CT
Summary
Dynamic Customer Service Representative with a proven track record at Eastern Account Systems, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in complaint handling and data entry, I consistently deliver satisfactory resolutions, driving customer satisfaction and repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Eastern Account Systems
11.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
GED - Principal of Business
Bladen Hall Secondary School
Blander Hall Rd Strapay09.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
- Microsoft Excel
Certification
I have several certifications for perfect score acquired for call quality
Timeline
Customer Service Representative
Eastern Account Systems
11.2021 - 08.2023
GED - Principal of Business
Bladen Hall Secondary School
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