Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Latoya Britt

Summary

Dynamic Security Dispatcher with extensive experience at MGM National Harbor, adept at incident reporting and alarm monitoring. Proven ability to enhance safety through effective surveillance and rapid response to emergencies. Recognized for exceptional stress tolerance and training new personnel, ensuring a secure environment for guests and staff alike.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Security Dispatcher

MGM National Harbor
101 MGM National Avenue Oxon Hill MD.
08.2019 - Current
  • Monitor fire Panel and put system in by pass .
    · Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft. Record daily activity of employees and guest in the I-track daily log.
    · Answer alarms and investigate disturbances with the intention to maintain security of premises.
    · Contact police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
    · Inspect and monitor surveillance equipment to ensure operational use and to detect evidence of tampering.
    · Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
    · Assisted with answering phones and routing caller to appropriate destination.Save Footage and monitor all areas of the Property. Provide excellent guest service to guests and employees. Act as a First Responder in emergency situations. Resolves complaints and issues involving both guests and employees. Fire Command Panel Operator, Dispatcher, CCTV Operator, Trespass Violators, Report Writer and check the identification of Patrons. Feild Training Officer (FTO) train new officers.

Security Officer

MGM Casino
101 MGM National Ave Oxon Hill Md
11.2016 - 08.2019
  • Monitored surveillance systems to ensure safety and security of guests and staff.
  • Conducted regular patrols of property to deter criminal activity and maintain order.
  • Responded promptly to incidents, providing assistance and reporting details to management.
  • Assisted in training new security personnel on protocols and emergency procedures.
  • Enforced casino policies, ensuring compliance with regulations and maintaining a safe environment.
  • Implemented crowd control measures during events, enhancing guest experience while ensuring safety.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Security Officer

Six Flags
Bowie, MD
02.2016 - 06.2016

Interact with guests providing directions and assistance
Protect employees, guests, and company property
Enforce park policies
Greet and screen entering through metal detection and check their bags for prohibited items
Write detailed reports of damage, incident logs, and security records
Escort guests and team members as needed for assistance and protection

Security Officer

Metropolitan Protective Service
Lanham, MD
04.2001 - 04.2016

Checking badge of employees and visitors .
Making sure everyone on site had on there hard hat and safety vest & safety glasses at all time.

Train new officers.

Maintain daily log and equipment received.

Patrolled premises for unusual or suspicious activity.
Enforce rules and areas that was accessible for workers

Security Officer

Whelan Security
Lanham, MD
04.2006 - 01.2009

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Monitor CCTV and different angle of the premises with cameras to insecure no break in .
Patrol industrial or commercial premises to prevent and detect signs of intrusions and ensure security of doors .
Monitor and authorize entrance and departure of employees , visitors and other persons to guard against theft and maintain security of premises.
Write reports of daily activities and irregularities such as equipment or property damage , theft , presence of unauthorized persons , or unusual occurrences.

Server

B&B Security
Washington DC
10.2005 - 04.2006

Checking badges of employees and visitors and verifying authorization of visitors to enter the facility.Having a highly visible presence on the premises. Locked and unlocked doors according to schedule.

Security Officer

Security Services of America
Lanham, MD
05.2002 - 11.2004
  • Monitored surveillance systems to ensure safety and security of patrons and staff.
  • Conducted regular patrols to identify and address potential safety hazards.
  • Responded promptly to incidents, providing assistance and coordinating with law enforcement as needed.
  • Trained new security personnel on protocols, emergency procedures, and customer service standards.
  • Check passenger bags .
    Patrol the interior and exterior of the building.
  • Making sure no panhandle was on the premises.
  • Protect and secure property and employees.
  • Made daily rounds every hour.

Education

High School Diploma -

Dunbar Senior High School
101 N. St. NW
06.2000

Skills

Incident reports

Daily reports

Dispatch software

Stress tolerance

Alarm monitoring

Alarm systems monitoring

Radio frequencies monitoring

Call records maintenance

Security operations

Certification

CPR

Field training Officer

Timeline

Security Dispatcher

MGM National Harbor
08.2019 - Current

Security Officer

MGM Casino
11.2016 - 08.2019

Security Officer

Six Flags
02.2016 - 06.2016

Security Officer

Whelan Security
04.2006 - 01.2009

Server

B&B Security
10.2005 - 04.2006

Security Officer

Security Services of America
05.2002 - 11.2004

Security Officer

Metropolitan Protective Service
04.2001 - 04.2016

High School Diploma -

Dunbar Senior High School
Latoya Britt