Latoya Coley
Opa-Locka,Florida
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Sales Associate Field Agent
ADT Security Services
Doral, FL
01.2025 - 03.2026
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Analyzed sales data to identify trends, informing inventory management and promotional activities.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to achieve monthly sales targets.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative Remote
ADT Security Services
Jacksonville, FL
10.2022 - 12.2024
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Representative
Igor
Miramar, FL
02.2017 - 09.2022
- Professionally answered a high volume of call types as assigned for a phone company.
- Effectively scheduled service appointments for current customers in a proficient and courteous manner.
- Managed follow up calls to customer in a timely manner.
- Working knowledge of Excel, MS Word, Access, and Outlook.
- Exceeded sales revenue goals by more than 96% in 2 out of the last 3 quarters by Salesforce.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science - Nursing / Business
Miami-Dade College
12-2009
Patient Care Technician -
Miami Lakes Educational Center
07-2005
Skills
- Teams/Outlook/HSIN/GENESYS phone system
- Active listener/ Problem-solver
- Technical knowledge
- Collections
- Skill in organizing resources and establishing priorities
- Knowledge of organizational structure, workflow, and operating procedures
- Ability to foster a cooperative work environment
- Ability to analyze and interpret the needs of customers and offer appropriate solutions
- Reliable and punctual
- Upselling
- Building rapport
Awards & Acknowledgements
National Society of Collegiate Scholars, Phi Alpha honor society, Alpha Sigma Lambda, Community Service –VOUS growth track, American Redcross shelter volunteer
Timeline
Sales Associate Field Agent
ADT Security Services
01.2025 - 03.2026
Customer Service Representative Remote
ADT Security Services
10.2022 - 12.2024
Sales Representative
Igor
02.2017 - 09.2022
Associate of Science - Nursing / Business
Miami-Dade College
Patient Care Technician -
Miami Lakes Educational Center