Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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LATOYA Dawkins

Birmingham,AL

Summary

Proven Unit Secretary at UAB Stvincents East, adept in incoming call reception and demonstrating strong organization. Excelled in enhancing patient satisfaction and streamlining unit workflow, showcasing a blend of hard and soft skills. Achieved improved patient care efficiency by prioritizing and collaborating effectively.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Unit Secretary

UAB Stvincents East
09.2018 - Current
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.

Mental Health Technician

UAB St.vincent East
09.2018 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

CNA

BIrmingham East
02.2015 - 08.2018
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Education

GED -

Cook County Testing Program
Chicago, IL
08-2004

No Degree - Culinary Arts

Gasden Job Corp
Gadsden, AL
03-1997

Skills

  • Incoming call reception
  • Strong organization
  • Customer service
  • Telephone reception
  • Appointment scheduling
  • Appointment setting
  • Patient chart maintenance

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Unit Secretary

UAB Stvincents East
09.2018 - Current

Mental Health Technician

UAB St.vincent East
09.2018 - Current

CNA

BIrmingham East
02.2015 - 08.2018

GED -

Cook County Testing Program

No Degree - Culinary Arts

Gasden Job Corp

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LATOYA Dawkins