Latoya Fleming
Family Engagment Specialist
Memphis,TN
Summary
Driven Family Engagement Specialist successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
General Office Secretary
Memphis Shelby County Schools
Memphis , TN
07.2021 - Current
- Consults with teachers, staff, counselors, parents/ guardians, students and others for optimal academic and social success.
- Serves as a advocates to assist parents and students in areas of need.
- Assess and Refer students/ families for services needed to include social, medical, academic and psychological.
- Seeks and assist available resources within the community that meets the needs and the student and the MSCS families.
- Identify barriers between the MSCS families and the School/ School District.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Created and updated records and files to maintain document compliance.
- Student Enrollment
- Student Attendance
Title Examiner
Shelby County Government
Memphis, TN
11.2021 - 01.2022
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Organized and prepared tax and title documents to transfer ownership of property.
- Calculated and remitted state sales tax, service and other charges.
- Audited motor vehicle documents, noted issues and pursued resolutions in order to facilitate motor vehicle processes.
- Examined and verified 500 titles weekly.
- Collected taxes and fees, submitted payments and issued receipts.
- Entered title and vehicle information into database.
- Maintained control log of vehicle certificates of origin and titles.
- Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Communicated with customers to resolve common title issues.
- Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize sales deals.
- Received and processed paperwork for titles, new license plates and renewals.
Command Pay and Personnel Operator
Navy Personnel Command
Millington , TN
05.2019 - 07.2021
- Executed day-to-day functions of command center.
- Monitored budget expenditures and prepares related reports as required.
- Prepares and submits completed and accurate documentation of all cases.
- Receives and responds to inquiries, concerns and complaints in areas of responsibility.
- Performs routines administrative duties/ office as required.
- Counsels soldiers in coping with everyday life.
74D Chemical Operations Specialist
US Army Reserve
Millington , TN
05.2008 - 07.2021
- Modified controls to regulate temperature, pressure, feed and flow of liquids and gases while monitoring outcomes and promoting successful processing.
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
- Followed all waste handling guidelines to minimize waste generation.
- Provided general and preventive maintenance on gas, [Type] equipment and chemical manufacturing equipment.
- Stored, retrieved, mixed and monitored chemicals used in production process.
- Operated chemical processing equipment successfully while adhering to company standards.
- Safely used various machinery and forklifts during chemical drumming operations.
- Diagnosed issues quickly and contacted supervisor to warn of potential project delays.
- Entered data into batch ticketing system and checked information for accuracy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Bachelor of Science - Chemistry
LeMoyne-Owen College
Memphis, TN 06.2005 - 05.2007
Associate of Science - Chemistry
Lane College
Jackson, TN 08.2007 - 05.2008
Skills
Spreadsheet development
Billing and Invoicing
Scheduling and calendar management
Database administration
Office administration
MSCS Power School for Administration
MSCS Powerschool Enrollment
Multi-line phone systems
Keyboarding skills
Appointment Scheduling
Payroll Processing
Business correspondence
Office 365
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Title Examiner
Shelby County Government
11.2021 - 01.2022
General Office Secretary
Memphis Shelby County Schools
07.2021 - Current
Command Pay and Personnel Operator
Navy Personnel Command
05.2019 - 07.2021
74D Chemical Operations Specialist
US Army Reserve
05.2008 - 07.2021
Associate of Science - Chemistry
Lane College
08.2007 - 05.2008
Bachelor of Science - Chemistry
LeMoyne-Owen College
06.2005 - 05.2007