Latoya Fontenot Key
Jeanerette,LA
Summary
Accomplished Patient Access Representative skilled in patient communication, insurance verification, and data management. Leveraging strong analytical and teamwork skills to provide comprehensive support, enhance patient experiences, and train new staff members for optimal service delivery in fast-paced healthcare settings.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Patient Access Representative
Ochsner University Hospital & Clinics
2020.09 - Current
- Provided excellent customer service by actively listening to patient needs and offering tailored solutions.
- Enhanced patient experience through empathetic communication and clear explanations of insurance benefits and coverage.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Adapted to changing demands within the healthcare environment, ensuring continuity of quality patient care.
- Trained new hires on department procedures, policies, and software systems, promoting consistent service delivery across the team.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
Certified Medical Assistant
Bryan LeBean APMC
2019.01 - 2019.09
- Sanitized and organized exam rooms and medical equipment to maintain a safe and efficient environment for patient care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Collected and documented patient medical information such as blood pressure and weight.
- Coordinated prescription submissions and refills by communicating with pharmacies via phone and fax to ensure timely patient access to medications.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Managed medical records by filing, organizing, and scanning documents to ensure accurate and accessible patient information.
PBX Switchboard Operator
Abbeville General Hospital
2014.05 - 2017.01
- Engaged in ongoing training opportunities to stay current on industry best practices for switchboard operations and telecommunications technology advancements.
- Handled incoming calls by directing them to the correct departments or personnel. and paged individuals and departments over PA system.
- Operated switchboard and routed incoming calls to appropriate departments.
- Ensured smooth business operations by managing multiline phone systems, voicemail boxes, and paging systems effectively.
- Acted as a valuable resource for colleagues seeking assistance with phone system features or troubleshooting issues related to connectivity or call quality.
- Enhanced switchboard management by regularly updating internal directories and contact information.
- Provided reliable assistance in emergency situations, following established protocols for contacting appropriate personnel or authorities.
Education
Certificate - Medical Billing And Coding
Career Step
Lehi, UT2024-02
Graduate Certificate - Clinical Medical Assistant
Blue Cliff College
Lafayette, LA2019-02
High School Diploma -
Abbeville High School
Abbeville, LA2001-05
Bachelor of Science - Health Information Management
Southern Neew Hampshire University
New Hampshire, OH2026-07
Skills
- Diagnostic scheduling
- Appointment scheduling
- Insurance verification
- Electronic health records
- Scheduling diagnostic procedures
- Patient care
- Insurance authorization
- Epic systems
- Multitasking and organization
- Collaborative teamwork
- Time management
- Effective communication
Certification
- Certified Clinical Medical Assistant, NRCMA - 07/15/2026 to 07/15/2027
Timeline
Patient Access Representative
Ochsner University Hospital & Clinics
2020.09 - Current
Certified Medical Assistant
Bryan LeBean APMC
2019.01 - 2019.09
PBX Switchboard Operator
Abbeville General Hospital
2014.05 - 2017.01
Certificate - Medical Billing And Coding
Career Step
Graduate Certificate - Clinical Medical Assistant
Blue Cliff College
High School Diploma -
Abbeville High School
Bachelor of Science - Health Information Management
Southern Neew Hampshire University