Latoya Gibson
Dover,DE
Summary
Dedicated insurance sales professional with a proven track record in customer retention, rapport building, and problem-solving. Skilled at educating clients, managing inquiries, and ensuring compliance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Licensed Insurance Sales Agent
Progressive
11.2024 - Current
- Educated clients on insurance products, enhancing understanding and satisfaction.
- Assisted customers with policy inquiries, ensuring timely resolution of concerns.
- Processed policy applications efficiently, maintaining compliance with regulations.
- Educated customers on policy features, benefits, and options, allowing them to make informed decisions about their coverage.
Customer Service Sales Agent
State Farm
04.2018 - 10.2024
- Promoted insurance products by identifying customer needs and recommending suitable coverage options.
- Trained new staff on customer service protocols, ensuring consistent application of best practices.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Developed strong relationships with clients by demonstrating empathy throughout each interaction.
- Managed multiple priorities simultaneously, ensuring all tasks were completed accurately and on time while exceeding performance targets consistently.
- Retained existing customers by providing exceptional support and addressing concerns proactively before they escalated into larger issues.
Teller Service Manager
United Check Cashing
09.2016 - 03.2018
- Supervised daily operations, ensuring compliance with regulatory standards and company policies.
- Implemented process improvements that enhanced operational efficiency and reduced transaction times.
- Managed cash handling procedures, maintaining accuracy in balancing drawers and minimizing discrepancies.
- Enhanced customer satisfaction by consistently providing efficient and accurate financial transactions.
- Maintained a clean, organized workspace to promote a positive banking environment for both employees and customers.
- Performed teller, personal banker and service center functions during high-volume business periods to offer expeditious service to customers.
Assistant Service Manager
Valvoline Instant Oil
03.2012 - 04.2016
- Streamlined workflow processes, enhancing efficiency in service delivery and reducing wait times.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Met with customers to discuss service needs and offer available solutions.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Education
High School Diploma -
Hylton High School
Woodbridge, VA06-2005
Skills
- Product knowledge
- Customer retention
- Account management
- Rapport building
- Problem-solving
- Time management
- Attention to detail
Certification
- Licensed Property and Casulty - 2018-present
- Licensed Life Insurance - 2020-2024
- CNP - Certified Notary Public-2016-2024
Timeline
Licensed Insurance Sales Agent
Progressive
11.2024 - Current
Customer Service Sales Agent
State Farm
04.2018 - 10.2024
Teller Service Manager
United Check Cashing
09.2016 - 03.2018
Assistant Service Manager
Valvoline Instant Oil
03.2012 - 04.2016
High School Diploma -
Hylton High School