Summary
Overview
Work History
Education
Skills
Sora License
Languages
Timeline
Generic

Latoya Graham

Newark,NJ

Summary

Dynamic professional with extensive experience in customer service and logistics, notably at Park2Go. Proven ability to manage high-stress situations while ensuring timely assistance. Skilled in decision-making and active listening, with a strong focus on enhancing operational efficiency and client satisfaction. Committed to delivering exceptional service and fostering positive relationships.

Overview

17
17
years of professional experience

Work History

Dispatcher/Customer Service Cashier

Park2Go
04.2019 - 05.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely drop-off for the customers.
  • Directed dispatching, routing, to the airport terminals.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Warehouse Agent/Scanner

Amazon Fulfillment Center
10.2020 - 08.2021
  • Checked packages and merchandise for damage and notified vendors.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Warehouse Forklift Operator

Swissport Cargo Services
11.2016 - 04.2019
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.

Teacher's Assistant

Starlight Daycare
11.2015 - 10.2016
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
  • Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
  • Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.

Personal Care Aide

Newark Public Schools
02.2011 - 10.2015
  • Assisted children with daily classroom activities for increased comfort and quality of the teacher.
  • Maintained a safe and clean environment for children reducing health risks and promoting overall wellbeing.
  • Recognized and reported abnormalities or changes in the children behavior status to case manager.
  • Assisted children with writing, speech, and assist with using the restroom, and oral hygiene care for both teacher and parents.


Teaching Staff Member

Christian Pentecostal
02.2010 - 02.2011
  • Incorporated visual aids, manipulatives, and multimedia resources into lessons, increasing student engagement levels during instruction.
  • Served as an advisor for extracurricular clubs and activities, cultivating leadership skills and promoting personal growth among students.
  • Implemented project-based learning activities within the curriculum to foster real-world connections and promote deeper understanding of course material.
  • Coordinated cross-curricular projects with other department members, enhancing overall course relevance for students across multiple subjects areas.

CHHA/CAN

Western-Eden Medical Service
06.2009 - 02.2010
  • Monitored vital signs and reported any abnormalities to medical professionals promptly.
  • Continuously maintained up-to-date knowledge on medical practices through ongoing professional development programs, enhancing the quality of care provided to patients.
  • Managed time efficiently by prioritizing tasks based on urgency level without sacrificing attention to detail or quality of service rendered.
  • Administered medications as prescribed by physicians, promoting proper health management.

Aircraft Cleaner

Prime Flight
02.2007 - 08.2007
  • Maintained, cleaned and sanitized interior of aircraft.
  • Fostered positive relationships with airline personnel through professional interactions during daily operations.
  • Assisted in training new team members on proper cleaning procedures and safety protocols.
  • Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.

Education

High School Diploma -

Cornerstone Christian Correspondence
03-2008

Skills

  • Customer service
  • Decision-making
  • Active listening

Sora License

unarmed Security license


Languages

English
Full Professional

Timeline

Warehouse Agent/Scanner

Amazon Fulfillment Center
10.2020 - 08.2021

Dispatcher/Customer Service Cashier

Park2Go
04.2019 - 05.2024

Warehouse Forklift Operator

Swissport Cargo Services
11.2016 - 04.2019

Teacher's Assistant

Starlight Daycare
11.2015 - 10.2016

Personal Care Aide

Newark Public Schools
02.2011 - 10.2015

Teaching Staff Member

Christian Pentecostal
02.2010 - 02.2011

CHHA/CAN

Western-Eden Medical Service
06.2009 - 02.2010

Aircraft Cleaner

Prime Flight
02.2007 - 08.2007

High School Diploma -

Cornerstone Christian Correspondence

Similar Profiles

CREATE PROFILE
Latoya Graham