LaToya Harris
Canl Winchester,OH
Summary
Highly motivated and dedicated assistant property manager , and direct care professional, with 15 years of direct care ,13 years of property management experience, and 24 years of customer service background. Demonstrating a positive attitude and a strong attention to detail. Willing to expand and learn new skills.
Overview
28
28
years of professional experience
Work History
Assistant Property Manager
Coastal Ridge Real Estate
04.2023 - Current
- Verified tenant incomes and other information before accepting lease applications.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Maintained a low delinquency rate every month
- Attended eviction court on a monthly basis if needed.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Assistant Property Manager
IRT Management
11.2021 - 02.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Improving vacancies from 20% down to 5% within 60 day
Assistant Property Manager
Link Real Estate Group ( Aston Villa Apartments)
01.2020 - 08.2021
- Validated rental eligibility
- Showed apartments to potential tenants and answered questions regarding community.
- Oversaw monthly collections, maintaining high payment rates by building positive relationships with tenants.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Boosted occupancy by 20%
- Kept accurate records of all resident and tenant correspondence.
- Collected, completed and processed lease applications.
- Created and submitted daily reports on leasing activities.
- Established key relationships with potential leasers and renters.
- Explained terms of lease and amounts to be paid to tenants.
- Invited prospects to fill out application upon completion of property tour.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Recruited new residents through website advertising and marketing.
- Secured average of 10 rental agreements each month.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately.
Direct Care Staff
Mi Space Inc
11.2012 - Current
- Assisted with daily living activities by helping with hygiene needs, and household chores
- Supervised activities and provided assistance when needed
- Administered medication as directed by physician,documenting in MAR
- Established great consumer relations at every site
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Assisted patients with personal care including keeping spaces clean and helping with grooming.
- Monitored clients overall health and well-being and noted any significant changes.
- First aide / CPR certified
- Over seeing 2-5 consumers
Leasing Manager
Belleharbour Management( Aston Villa Apartmetnts)
06.2012 - 02.2020
- Collected monthly rent payments , always properly recording, processing money
- Collected rent, tracked resident payments and information in Rent Manager
- Performed background checks on prospective residents
- Toured property with prospective tenants
- Processed rental eligibility by verification process
- Distributed and followed up on tenant renewal notices
- Providing customer service, including greeting clients, showing apartments, preparing leases ,resolving resident issues
- Worked closely with maintenance team based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction
- Working side by side with property manager in regards to property appearance, resident issues. Also developing monthly resident functions
- Having a 90% renewal rate every month
Manager
Footlocker
11.1996 - 03.2008
- Trained and guided staff to maintain high productivity and performance
- Managed a staff of 6-10 employees and 1 assistant store manager
- Providing on site training
- Providing extreme customer service
- Maintaining visual displays
- Performing weekly inventory
- Interviewed job candidates
- Onboarded new employees with training and new hire documentation
- Accomplished multiple tasks within established timeframes
- Recruited and hired top performers to add talent and value to department
Education
High School Diploma -
Utica Senior High School
Utica Ohio05.1997
High School Diploma -
L.C.J.V.S
Newark Ohio 05.1997
Skills
- Property Tours
- Telephone Etiquette
- Customer Satisfaction
- Tenant Screening
- Rent Collection
- Unit Readiness
- Monthly Fee and Payment Collection
- Fair Housing Laws Knowledge
- Knowledge in Rent Manager/ Entrata software
Professional Reference
Ellis Mcbride- Property Manager Manchester Townhomes
Marissa Wollenburgh- Leasing Professional
Tabatha Brent- Property Manager Taylor Pointe
Additional Information
That I will strive to make my clients happy within the best of my abilities. To go above and beyond to make them feel they truly matter in every situation. To become part of not only a employer but a family . Where we all have the ability to grow within the organization.
Timeline
Assistant Property Manager
Coastal Ridge Real Estate
04.2023 - Current
Assistant Property Manager
IRT Management
11.2021 - 02.2023
Assistant Property Manager
Link Real Estate Group ( Aston Villa Apartments)
01.2020 - 08.2021
Direct Care Staff
Mi Space Inc
11.2012 - Current
Leasing Manager
Belleharbour Management( Aston Villa Apartmetnts)
06.2012 - 02.2020
Manager
Footlocker
11.1996 - 03.2008
High School Diploma -
Utica Senior High School
High School Diploma -
L.C.J.V.S
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