Kacie Hartzell
Salem,OH
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
6
6
years of professional experience
Work History
Property Manager
Coastal Ridge Real Estate
02.2023 - Current
- Successfully managed a third-party split phase property with 546 bed spaces.
- Oversaw all property operations including but not limited to staffing, leasing production, financial reporting and maintenance.
- Ensured compliance with state, federal and local laws, as well as company policies.
- Performed on-boarding, trainings, terminations and executed team member development plans when applicable.
- Coordinated with various departments at Youngstown State University inlcuding but not limited to Athletics, Student Expereince, International Relations, Bursar and Compliance to ensure streamlined processes for students and department heads.
- Oversaw property leasing and marketing plan, resident retention events and YSU relations.
- Risk management in relation to market trends, competitors and university acquisitions.
- Managed and directly oversaw all turn procedures including vendor management, reducing financial expense and ownership communications.
- Provided exceptional customer service to residents, vendors and team members.
- Met all deadlines in a timely and accurate manner
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in necessary repairmen, and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Property Manager
Campus Lofts
08.2021 - 07.2022
- Oversaw property and all personnel
- Directly managed Community Assistants, Leasing Manager, Resident Director and Maintenance Staff
- Hired and trained all staff members to ensure the best possible resident and guarantor experience
- Integrated Realpage systems (Onesite, On-Site, Vendor Marketplace, etc.) into the property
- Processed monthly financials for the property (rent collections, bank deposits, collections, etc.)
- Worked with legal teams to ensure property compliance with Fair Housing Laws, as well as the collections processes
- Set and implemented incentives, pricing and fees associated with lease agreements
- Oversaw all leasing at the property
- Worked with Youngstown State University, College Pads and Apartments.com to provide housing information to local students
- Managed all vendors at the property, including but not limited to electricians, plumbers, landscapers and painters
- Prepped and executed a turn procedure to ensure a timely and smooth transition for incoming residents.
Leasing Manager
Campus Advantage
05.2018 - 05.2020
- Moved throughout the company as a Community Assistant, Resident Director and finally a Leasing Manager
- Handling legal documents in the form of lease agreements
- Managing social media marketing to advertise for residency as well as managing resident affairs
- Planning and executing events in the community for the residents and prospective tenants
- Hired, trained and led Community Assistants to live up to the values of our company and provide an overall resident experience
- Created yearly shift schedules for Community Assistants
- Handled after hours On-Call emergencies throughout the property
- Organized and monitored touring of the community to meet the standards of our company and to follow the laws put it place by the state of Ohio
- Managed and scheduled resident counseling/mediation sessions
- Led a team through the turn process (cleaning, painting, key programming, lease preparation, welcome packets, etc.)
- Processed/approved leases and legal documents through Realpage Onesite
- Handled communications with guarantors and co-signers.
Education
Bachelor of Arts - Geology
Kent State University
05.2020
Skills
- Entrata
- Tenant Relations
- Financial Budgeting and Reporting
- Realpage
- Microsoft Suite
- Exceptional Oral and Written Communication Skills
- Fair Housing
- Contract Negotiation
Timeline
Property Manager
Coastal Ridge Real Estate
02.2023 - Current
Property Manager
Campus Lofts
08.2021 - 07.2022
Leasing Manager
Campus Advantage
05.2018 - 05.2020
Bachelor of Arts - Geology
Kent State University
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