Kacie Hartzell
Salem,OH
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
6
6
years of professional experience
Work History
Property Manager
Coastal Ridge Real Estate
2023.02 - Current
- Successfully managed a third-party split phase property with 546 bed spaces.
- Oversaw all property operations including but not limited to staffing, leasing production, financial reporting and maintenance.
- Ensured compliance with state, federal and local laws, as well as company policies.
- Performed on-boarding, trainings, terminations and executed team member development plans when applicable.
- Coordinated with various departments at Youngstown State University inlcuding but not limited to Athletics, Student Expereince, International Relations, Bursar and Compliance to ensure streamlined processes for students and department heads.
- Oversaw property leasing and marketing plan, resident retention events and YSU relations.
- Risk management in relation to market trends, competitors and university acquisitions.
- Managed and directly oversaw all turn procedures including vendor management, reducing financial expense and ownership communications.
- Provided exceptional customer service to residents, vendors and team members.
- Met all deadlines in a timely and accurate manner
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in necessary repairmen, and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Property Manager
Campus Lofts
2021.08 - 2022.07
- Oversaw property and all personnel
- Directly managed Community Assistants, Leasing Manager, Resident Director and Maintenance Staff
- Hired and trained all staff members to ensure the best possible resident and guarantor experience
- Integrated Realpage systems (Onesite, On-Site, Vendor Marketplace, etc.) into the property
- Processed monthly financials for the property (rent collections, bank deposits, collections, etc.)
- Worked with legal teams to ensure property compliance with Fair Housing Laws, as well as the collections processes
- Set and implemented incentives, pricing and fees associated with lease agreements
- Oversaw all leasing at the property
- Worked with Youngstown State University, College Pads and Apartments.com to provide housing information to local students
- Managed all vendors at the property, including but not limited to electricians, plumbers, landscapers and painters
- Prepped and executed a turn procedure to ensure a timely and smooth transition for incoming residents.
Leasing Manager
Campus Advantage
2018.05 - 2020.05
- Moved throughout the company as a Community Assistant, Resident Director and finally a Leasing Manager
- Handling legal documents in the form of lease agreements
- Managing social media marketing to advertise for residency as well as managing resident affairs
- Planning and executing events in the community for the residents and prospective tenants
- Hired, trained and led Community Assistants to live up to the values of our company and provide an overall resident experience
- Created yearly shift schedules for Community Assistants
- Handled after hours On-Call emergencies throughout the property
- Organized and monitored touring of the community to meet the standards of our company and to follow the laws put it place by the state of Ohio
- Managed and scheduled resident counseling/mediation sessions
- Led a team through the turn process (cleaning, painting, key programming, lease preparation, welcome packets, etc.)
- Processed/approved leases and legal documents through Realpage Onesite
- Handled communications with guarantors and co-signers.
Education
Bachelor of Arts - Geology
Kent State University
05.2020
Skills
- Entrata
- Tenant Relations
- Financial Budgeting and Reporting
- Realpage
- Microsoft Suite
- Exceptional Oral and Written Communication Skills
- Fair Housing
- Contract Negotiation
Timeline
Property Manager
Coastal Ridge Real Estate
2023.02 - Current
Property Manager
Campus Lofts
2021.08 - 2022.07
Leasing Manager
Campus Advantage
2018.05 - 2020.05
Bachelor of Arts - Geology
Kent State University
Similar Profiles
Larrin WilliamsLarrin Williams
Leasing Consultant at Coastal Ridge Real EstateLeasing Consultant at Coastal Ridge Real Estate
Jordan KennedyJordan Kennedy
Assistant Manager Multi Site at Coastal Ridge EstateAssistant Manager Multi Site at Coastal Ridge Estate
Jennifer AssipJennifer Assip
Director of Property Management at Berkshire Hathaway Coastal Real EstateDirector of Property Management at Berkshire Hathaway Coastal Real Estate