Latoya Henderson
Puyallup,WA
Summary
Motivated Community Manager knowledgeable about payment collections, maintenance, excellent customer service and documentation. Offering over 10 years of related experience in the field and dedication to achieving property/project management goals. Looking to tackle new challenges with an organization that appreciates talents in public relations and marketing.
Overview
15
15
years of professional experience
Work History
Community Manager
Indigo Real Estate
Auburn, WA
07.2024 - Current
- Assisted with developing marketing plans for campaigns and promotions.
- Monitored online conversations and reviews. Completed timely responses and engagement
- Complete monthly financial reporting to ownership; month end, variance reporting and delinquency tracking
- Updated resident accounts with latest personal information and recent payments.
- Improved NOI through rent growth and expense management.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Work closely with community leaders to address safety concerns with property and city
- Developed and enforced community guidelines to maintain a positive environment.
- Oversaw repairs and enhancements by working closely with maintenance staff.
Sales and Marketing Manager
Bonaventure Assisted Living
03.2024 - 07.2024
- Created and distributed promotional materials to increase brand awareness.
- Build relationships onsite in our community with potential residents and their families as well as outreach to professionals in the local area.
- Closing sales that result in new move-ins to increase and/or maintain budgeted occupancy.
- Plan and execute marketing and sales events, and community outreach, manage leads, provide tours, and effectively coordinate move-in activities for the residents.
Senior Community Manager
HNN Communities
02.2018 - 03.2024
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Researched potential partners for collaborations that would benefit the organization's goals.
- Boosted tenant retention by addressing issues to achieve speedy resolution.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Partnered with maintenance to ensure 100% of vacant apartments are ready at all times.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Improved NOI through rent growth and expense management.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Prepared detailed budgets and financial reports for properties.
- Saved money by operating community within budget.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Property Manager
Allied Residential
Kent, WA
06.2016 - 02.2018
Property Manager
Trinity Property Consultants
Kent, WA
10.2012 - 06.2016
Property Manager
AC Lewis Management
Baton Rouge, LA
09.2009 - 09.2012
Education
High School Diploma -
Kent Meridian High School
Kent, WA06-2002
Skills
- Community Marketing
- Daily Operations Management
- Daily Project Management
- Financial Budgeting and Reporting
- Resident and Public Relations
- Proficient in Microsoft Excel, Microsoft Word, Power Point, Yardi, TEAMS, Rent Cafe', Onsite, KNOCK, Soci
- REAC Inspections
- Employee Recruitment
- Employee Performance Management
- Landlord-tenant regulations and Eviction Laws
- Tax-credit LIHTC
Accomplishments
- 2008 Presidential Award
- 2020 Be Inclusive Award
- 2020-2022 Member DEI Committee
- 2022 Legal Excellence
References
- Heidi Anderson HNN Communities Director of Community Engagement 206-355-4689
- Renee Dillard HNN Communities Senior Community Engagement Specialist 206-765-9730
- Stephanie Edmonds HNN Communities Regional Manager 425-457-1780
Timeline
Community Manager
Indigo Real Estate
07.2024 - Current
Sales and Marketing Manager
Bonaventure Assisted Living
03.2024 - 07.2024
Senior Community Manager
HNN Communities
02.2018 - 03.2024
Property Manager
Allied Residential
06.2016 - 02.2018
Property Manager
Trinity Property Consultants
10.2012 - 06.2016
Property Manager
AC Lewis Management
09.2009 - 09.2012
High School Diploma -
Kent Meridian High School