Latoya Holmes
Vallejo,California
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Agent
International Design Co
Oakland, CA
09.2019 - 05.2024
- Answered incoming calls promptly and professionally within company standards.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Resolved customer complaints quickly and efficiently.
Diet Clerk
Sutter Health
Vallejo, CA
05.2013 - 09.2019
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Ensured compliance with all safety protocols related to food handling and storage procedures.
- Performed administrative tasks such as scheduling shifts, tracking time off requests and completing payroll paperwork.
- Resolved customer complaints in a timely manner while maintaining high quality standards.
- Communicated effectively with nursing staff regarding changes in patient diet orders or requirements.
- Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
- Fulfilled multiple duties by processing transactions, maintaining cleanliness and providing high levels of customer service.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
High School Diploma -
Vista High School
San Pablo, CA06-2003
Skills
- Information Verification
- Case Management
- Call Control
- Payment Processing
- Customer Service
- Outstanding communication skills
- Account Management
- File Management
- Data Entry
- Scheduling
- Schedule Management
Certification
- Certified Phlebotomist CPT2
Timeline
Customer Service Agent
International Design Co
09.2019 - 05.2024
Diet Clerk
Sutter Health
05.2013 - 09.2019
High School Diploma -
Vista High School