Summary
Overview
Work History
Education
Skills
Timeline
Generic

La Toya Howard

732 N Austin Blvd,IL

Summary

Dedicated Medical Assistant with extensive experience at Concentra Urgent Care, excelling in patient care coordination and electronic health records management. Proven ability to enhance patient flow and satisfaction through effective communication and compassionate support. Skilled in phlebotomy and vital sign monitoring, ensuring high-quality care delivery and compliance with HIPAA standards.

Overview

5
5
years of professional experience

Work History

Medical Assistant

Concentra Urgent Care
Chicago, IL
03.2021 - Current
  • Assisted providers with patient examinations and procedures, ensuring high-quality care delivery.
  • Managed patient intake processes, including medical history documentation and vital sign assessment.
  • Coordinated patient scheduling and follow-up appointments to optimize clinic workflow.
  • Educated patients on pre- and post-treatment care instructions to enhance recovery outcomes.
  • Maintained accurate electronic health records, ensuring compliance with regulatory standards.
  • Supported inventory management by monitoring supplies and placing orders as needed.
  • Collaborated with healthcare team to improve patient flow and minimize wait times.
  • Trained new staff on office protocols and patient care procedures for operational efficiency.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

Blood draws, injections

Education

Medical Assistant

Everest College
Melrose Park, IL
07.2021

High School Diploma -

Oak Park And River Forest High School
Oak Park, IL
06.2009

Skills

HIPAA compliance

Patient scheduling

Customer service

Medical terminology knowledge

Vital sign monitoring

Vital signs monitoring

Direct patient care

Phlebotomy

Reliable team player

Procedure assistance

Electronic health records

Electronic medical records

CPR

Immunization administration

Specimens collection and processing

Medical procedures

Laboratory specimen collection

Insurance verification

Maintaining confidentiality

Appointment setting

Compassionate caregiver

Medical records management

Patient flow management

Patient care coordination

Sterilization techniques

First aid

Medical supply inventory

Equipment sterilization

Trustworthy companion

Adaptable

Inventory and supply management

Simple dressings

Prioritizing stat orders

Professional bedside manner

Payment collection

Medical billing and coding

Monitoring patient progress

Valid state driver's license

Emergency response preparedness

Healthcare software proficiency

Reliable transportation

Companionship and emotional support

Medical equipment operation

Insurance claims

Wound care specialist

pH testing

Timeline

Medical Assistant

Concentra Urgent Care
03.2021 - Current

Medical Assistant

Everest College

High School Diploma -

Oak Park And River Forest High School
La Toya Howard