Latoya Huey
Pittsburgh,PA
Summary
Highly skilled Call Center Customer Service Specialist with relevant background in handling customer inquiries and resolving issues efficiently. Possess strong communication skills, coupled with ability to maintain high level of customer satisfaction. Known for providing exceptional support and driving improvements in call center operations. Previous roles have seen significant reduction in customer complaints and improvement in overall service delivery. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
19
19
years of professional experience
Work History
call center customer support
First National Bank Of Pennsylvania
Pittsburgh, PA
03.2022 - 08.2024
- Provided account information and answered customer inquiries in a timely manner.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Maintained records of customer accounts including transactions and balances.
- Explained banking procedures and regulations to customers accurately.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Answered customer questions regarding bank policies, procedures, products and services.
- Maintained knowledge of current interest rates on loans, savings accounts.
- Tracked incoming payments from customers ensuring accurate posting into respective accounts.
- Performed special services for customers, ordering bank cards and checks.
- Resolved problems or discrepancies concerning customers' accounts, assisted customer with online banking issues
customer service rep
cardworks services
06.2015 - 08.2015
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Identified opportunities to cross-sell products or services that would benefit customers' needs.
- Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
- Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
customer service rep
direct tv
06.2015 - 08.2015
- Provided prompt, courteous service to all customers.
- Processed payments for orders accurately and efficiently.
- Assisted customers with product selection and ordering processes.
- Responded to customer complaints and concerns in an efficient manner.
- Performed data entry tasks related to orders and customer information.
inventory auditor
Reliant inventory services
01.2013 - 05.2015
- Travel to various retail grocery stores to conduct audits on product inventory
- Conducted physical inventories of products and materials, ensuring accuracy and completeness of the count.
- Ensured that all transactions are correctly recorded in the system in accordance with company policies and procedures.
Customer Service Representative
iqor telecommunications
08.2010 - 05.2012
- Take payments, set up payment arrangements to prevent service interruption, minor help desk support for wireless service/devices.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Online Waitress
savory shuttle
01.2006 - 06.2008
- Dispatched drivers to designated pick up/delivery, take food orders from businesses/residential.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Harding University High School
Charlotte, NC06-1994
Some College (No Degree) - Data Processing, Criminal Justice
CENTRAL PEIDMONT COMMUNITY COLLEGE
Charlotte, NCSome College (No Degree) - Criminal Justice
PFEIFFER UNIVERSITY OF CHARLOTTE
Charlotte, NCSkills
- Payment Processing
- Call Center Operations
- Data Entry
- CRM Software
- Complaint Handling
- Cash Handling
- Call Center Customer Service
- Problem-solving skills
- Professional phone voice
- Analytical abilities
- Verbal and written communication
- Proficient in [Software]
- Call handling
Timeline
call center customer support
First National Bank Of Pennsylvania
03.2022 - 08.2024
customer service rep
cardworks services
06.2015 - 08.2015
customer service rep
direct tv
06.2015 - 08.2015
inventory auditor
Reliant inventory services
01.2013 - 05.2015
Customer Service Representative
iqor telecommunications
08.2010 - 05.2012
Online Waitress
savory shuttle
01.2006 - 06.2008
High School Diploma -
Harding University High School
Some College (No Degree) - Data Processing, Criminal Justice
CENTRAL PEIDMONT COMMUNITY COLLEGE
Some College (No Degree) - Criminal Justice
PFEIFFER UNIVERSITY OF CHARLOTTE