Latoya Humber
From the time I was sixteen becoming a young mother I had to learn fast about what hard work was. I became a well-organized and knowledgeable Customer service manager that is able to stay calm under pressure, and quickly resolve customer complaints while addressing the issue at hand. I offer skills to my fellow associates to help them prepare for the next level in their career, for as teaching them proper customer service, safety ,and team collaboration. I effortless help customers with good communication skills to boost satisfaction by going over and beyond to make sure they needs are met to the best of my ability. For the past four years I have been a dedicated Customer Service representative providing skills to prioritize and multi-task in fast-paced working environment. while working as part of team to reach personal and business goals. And becoming successful at handling escalated customer support issues.
Work History
Customer Service Representative
4 Years 8 Months- Collaborated with team members if I was to run into a difficult situation it might need a second opinion
Customer Service Manager
13 Years 2 Months- Greeted customers.
- Trained employees how to process a in store or online return, money gram service when it came to sending and receiving money or processing a bill payment.
- Reviewed activities regularly to identify opportunities for improvement.
- Determined team targets and implemented plans to achieve goals at individual and group level.
- Satisfied customers by delivering speedy and expert service.
Support Manager
3 Years 6 Months- Able to show customers other ways they can shop with Walmart if a product can't be found in store.
- Helped managers improve area of operations by sharing customer feedback and contributing new ideas while being able to take constructive feedback.
- Most of all I am there to go over and above to make sure the customer had a great experience and would love to come back.