Latoya Hunter
Fairburn,GA
Summary
Skilled professional with experience in Collections, Customer Service and Account Receivables and Billing. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
12
12
years of professional experience
Work History
Collection Specialist
Best Warehousing & Transportation
100 Great Southwest Parkway Atlanta, Ga 30336
10.2024 - Current
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Work with Vlook Up and Pivot
- Process 80 to 100 payments
Account Receivable Specialist
Concentra
Hapeville, GA
06.2023 - 05.2024
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Process 70 to 100 payment
- Post payments
- Reconciled discrepancies between customer payments and invoice due
- Work with Epic , CRM , Sale Force
AR Specialist
Caduceus
Hapeville, GA
08.2022 - 05.2023
- Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
- Coordinated with external collections agencies when necessary, ensuring seamless handoff of delinquent accounts while protecting company interests at all times.
- Analyzed trends in payment patterns and customer behavior, identifying opportunities for process enhancements that would improve overall AR performance.
- Analyzed, prepared, and issued chargeback notices for payment to prevent third-party collection agency involvement.
- Prepared bank deposits y verifying and balancing receipts and sending cash and checks to banks
- Demonstrate ability to read and interpret EOB's and denials from insurance carriers
Reimbursement Specialist
LHI Medical
Atlanta, GA
05.2022 - 07.2022
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
- Prevented delays and claim denials by correcting information prior to submission.
Hearing Coordinator
Genex Services
Atlanta, GA
06.2021 - 05.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Underwriting Assistant
State Farm
Sandy Springs, GA
02.2020 - 11.2020
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
- Managed a diverse caseload of applications, efficiently organizing workload to meet tight deadlines without sacrificing quality or accuracy.
- Copied, logged and scanned supporting documentation and placed all information in client files.
Customer Service Representative/ Billing
Convergent Outsourcing
Sandy Springs, GA
03.2013 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Work with Excel, Word, Powerpoint
- Precess payments
Education
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy
Clearwater, FL10-2022
Skills
- Data entry proficiency
- Strong negotiation skills
- Debt recovery expertise
- Assertiveness
- Proficiency in Excel Microsoft Word/office
- Payment acceptance
- Call center background
- Invoice Processing
- Cash Application
- Attention to detail
- Payment processing
- Accurate payment posting
Timeline
Collection Specialist
Best Warehousing & Transportation
10.2024 - Current
Account Receivable Specialist
Concentra
06.2023 - 05.2024
AR Specialist
Caduceus
08.2022 - 05.2023
Reimbursement Specialist
LHI Medical
05.2022 - 07.2022
Hearing Coordinator
Genex Services
06.2021 - 05.2022
Underwriting Assistant
State Farm
02.2020 - 11.2020
Customer Service Representative/ Billing
Convergent Outsourcing
03.2013 - 02.2019
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy