LaToya James
Milwaukee,WI
Summary
Dynamic and results-driven professional with extensive experience in operational efficiency and customer satisfaction. As a Restaurant Owner at Toya’s Homestyle Kitchen, I enhanced food presentation and implemented online ordering management, achieving significant cost savings while fostering a collaborative team environment. Proven ability to navigate local regulations and optimize performance. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Restaurant Owner/Operator
Toya’s Homestyle Kitchen
Milwaukee, WI
07.2024 - Current
- Managed daily operations including inventory control and supply chain logistics.
- Developed menu offerings based on customer feedback and seasonal ingredients.
- Oversaw staff training to ensure consistency in food preparation and service quality.
- Implemented cost-saving measures through effective vendor negotiations and resource management.
Grocery Store Owner
Best Deal Food Mart DBA Bill the Butcher
Milwaukee, WI
05.2021 - 09.2024
- Managed daily operations, ensuring efficient store functionality and high customer satisfaction.
- Oversaw inventory management, optimizing stock levels to minimize waste and enhance product availability.
- Developed and implemented marketing strategies, increasing customer foot traffic and brand awareness.
- Trained and mentored staff on best practices in customer service and operational efficiency.
Convenience Store Manager
Franklin Heights Food Mart
Milwaukee, WI
03.2018 - 06.2021
- Oversaw daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Implemented promotional strategies to enhance customer engagement and drive sales growth.
- Monitored financial performance, managing budgets to maximize profitability and reduce costs.
Property Manager
Jhh Enterprises, Llc
Milwaukee, WI
02.2008 - 04.2013
- Oversaw daily operations of multiple residential properties to ensure optimal performance and tenant satisfaction.
- Developed and implemented property management policies that improved operational efficiency and compliance.
- Coordinated maintenance schedules, ensuring timely repairs and enhancing resident experiences.
- Managed tenant relations by addressing concerns promptly, fostering community, and improving retention rates.
Education
High School Diploma -
North Division High School
Milwaukee, WI05.1995
Skills
Food presentation
Local regulations compliance
Online ordering management
- Food presentation
Certification
Certified Nursing Assistant
Serv safe
Timeline
Restaurant Owner/Operator
Toya’s Homestyle Kitchen
07.2024 - Current
Grocery Store Owner
Best Deal Food Mart DBA Bill the Butcher
05.2021 - 09.2024
Convenience Store Manager
Franklin Heights Food Mart
03.2018 - 06.2021
Property Manager
Jhh Enterprises, Llc
02.2008 - 04.2013
High School Diploma -
North Division High School