LaToya Jimenez
7737 95th St. Lubbock,TX
Summary
- I am a dynamic professional with a proven track record at all my previous jobs, excelling in customer service and problem-solving. Adept at enhancing client satisfaction through effective communication and meticulous recordkeeping. Recognized for adaptability and teamwork, consistently achieving timely resolutions and fostering positive relationships with clients and colleagues alike.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Replacement Agent
VXI Global Solutions LLC
Lubbock, TX
07.2025 - 01.2026
- I answered calls for the rental company Hertz completing auto insurance claims for rental vehicles.
- Handled customer queries and managed concerns, focusing on satisfaction and loyalty and also informed customers of policies and procedures.
- Processed replacement vehicles promptly using company software to ensure timely fulfillment.
- Adapted quickly to changes in procedures and systems, ensuring seamless operations.
- Documented customer interactions for future reference and quality assurance purposes.
- Participated in training sessions to refine skills and enhance performance standards.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout the whole interaction.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
5th Grade Special Education Math Teacher
Betty M. Condra School for Education Innovation
Lubbock, TX
01.2025 - 05.2025
- Developed engaging lesson plans to enhance student understanding of mathematical concepts.
- Implemented interactive teaching methods to foster student participation and enthusiasm in math activities.
- Assessed student performance through regular evaluations, providing timely feedback for improvement.
- Collaborated with colleagues to align curriculum standards and share best teaching practices.
- Established a positive classroom environment that encouraged teamwork and critical thinking among students.
- Adapted instructional strategies based on individual student needs to promote academic growth.
- Communicated regularly with parents regarding student progress, fostering strong home-school partnerships.
- Participated in ongoing professional development workshops, staying current on educational trends and techniques.
- Utilized data-driven instruction to identify areas of weakness and adjust teaching strategies accordingly, resulting in improved student performance overall.
- Addressed diverse learning needs by differentiating instruction, ensuring each student had an opportunity to succeed.
- Mentored students on individual basis to help develop math skills.
- Prepared and implemented lesson plans covering required course topics.
- Attended teacher conferences.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Built positive relationships with parents to involve families in educational development.
- Provided regular feedback to students on progress and assigned grades based on performance.
High School Chemistry Teacher
Permian High School
Odessa, TX
01.2023 - 05.2024
- Developed and implemented engaging chemistry lesson plans aligned with curriculum standards.
- Utilized interactive teaching methods to enhance student understanding of complex concepts.
- Fostered a collaborative classroom environment encouraging group discussions and peer learning.
- Assessed student performance through regular quizzes, lab reports, and presentations to monitor progress.
- Organized laboratory experiments, ensuring adherence to safety protocols and proper equipment usage.
- Provided individualized support to students needing extra help or enrichment opportunities in chemistry topics.
- Collaborated with fellow educators to develop interdisciplinary projects connecting science with other subjects.
- Developed strong relationships with parents through regular communication about student progress and involvement in parent-teacher conferences.
- Implemented inquiry-based learning activities that encouraged critical thinking skills and fostered a deeper understanding of chemistry concepts.
- Promoted a positive learning environment by establishing clear expectations, setting goals, and providing constructive feedback.
- Ensured safety in the laboratory by conducting regular inspections of equipment and enforcing proper handling procedures for chemicals and materials.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Maintained records of student progress and lab completions, using software.
- Inspected lab equipment before student use to reduce chances of potential hazards.
- Encouraged students to take active role in learning and academic success.
- Monitored student progress and provided feedback to both students and parents.
Attendance Clerk/Office Assistant
Permian High School
Odessa, TX
08.2021 - 12.2023
- Maintained accurate attendance records using electronic systems for tracking student presence.
- Processed absence notifications and communicated updates to teachers and administration.
- Collaborated with parents to resolve attendance-related issues and promote school policies.
- Monitored daily attendance reports to ensure compliance with district regulations and guidelines.
- Provided administrative support for attendance audits, ensuring documentation accuracy and completeness.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
- Aided school administration during emergency drills or actual events by providing accurate attendance information of students and ensuring their safety.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
- Exhibited adaptability by adjusting quickly to changes in school policies or procedures related to student attendance management.
- Managed high volumes of incoming calls from parents or guardians reporting absences, ensuring proper documentation for each case.
- Maintained confidentiality when dealing with sensitive information pertaining to student records and family situations related to absences or tardiness.
- Facilitated communication between teachers and administration regarding student absences, leading to better support for struggling students.
- Developed exceptional time management, relationship building, and organizational skills from working in a busy school environment.
- Provided backup support for front desk, enhancing overall office efficiency during peak periods.
- Maintained accurate attendance records for 1500 students, ensuring compliance with state regulations.
- Assisted in annual audit of attendance records, confirming accuracy and integrity of data.
- Checked records for accuracy and completeness, and corrected data.
- Processed and scanned files into electronic databases.
- Accessed and used computer software applications to update and maintain records.
- Answered queries by locating and retrieving necessary files.
- Utilized Microsoft Office Suite to create reports and presentations, improving documentation quality and accessibility.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
Education
Early Childhood Education
New Mexico State University
Las Cruces, NM05.2012
Associates Degree - Criminal Justice
Dona Ana Community College
Las Cruces, NM05.2008
GED -
Mayfield High School
Las Cruces, NM01.2006
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Organizational skills and written communication
- Goal-oriented mindset
- Clear and strong communication
- Customer complaint resolution
- Documenting information
- Customer needs determination and ensuring customer satisfaction
- Call management
- Critical thinking and great attention to detail
- Record keeping and schedule management proficient
- Internet savvy including multiple software
- Report generation
- Adaptability and flexibility with great time management
- Teamwork and collaboration
- Multitasking Abilities
- Reliable and self motivated
- Active listener
- Operational efficiency and task prioritization
- Analytical thinking and goal oriented
Accomplishments
- Permian High School - Paraprofessional of the last 6-Week Grading Period in May 2023.
Certification
- Teaching License in New Mexico
- Texas All Lines Insurance Adjuster License
- Texas Educator Certification - Educational
Aide - Xactimate Training
- Texas Life & Health Insurance Adjuster License
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Insurance Replacement Agent
VXI Global Solutions LLC
07.2025 - 01.2026
5th Grade Special Education Math Teacher
Betty M. Condra School for Education Innovation
01.2025 - 05.2025
High School Chemistry Teacher
Permian High School
01.2023 - 05.2024
Attendance Clerk/Office Assistant
Permian High School
08.2021 - 12.2023
Early Childhood Education
New Mexico State University
Associates Degree - Criminal Justice
Dona Ana Community College
GED -
Mayfield High School