Latoya Johnson
North Charleston,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Charter Flight Attendant Representative
Breeze Aviation
North Charleston, SC
03.2022 - Current
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Directed junior team members in proper duties and company regulations.
- Adhered to company policies regarding security measures and protocol at all times.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Followed safety, passenger and supply pre-flight checklists.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
Bakery Manager/Technical Support Representative
Alex Lee Inc./MDI
Charleston, SC
03.2019 - 07.2022
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Developed and implemented a new customer service program to increase customer satisfaction.
- Created cost-effective strategies to reduce waste while increasing productivity levels.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Managed budgeting activities such as forecasting costs, setting prices and controlling expenses.
- Analyzed financial records such as income statements, balance sheets and cash flow reports.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
Supervisor
Sam's Club
Charleston, SC
01.2008 - 03.2019
- Evaluated employee performance through periodic reviews and documented results accordingly. Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
West Ashley High School
Charleston, SC06-2005
Some College (No Degree) - Business Administration And Management
Strayer University
Washington, DCSkills
- Company Culture and Values
- Regulatory Compliance
- Administrative Tasks
- Company Policy Adherence
- Training and Coaching
Timeline
Charter Flight Attendant Representative
Breeze Aviation
03.2022 - Current
Bakery Manager/Technical Support Representative
Alex Lee Inc./MDI
03.2019 - 07.2022
Supervisor
Sam's Club
01.2008 - 03.2019
High School Diploma -
West Ashley High School
Some College (No Degree) - Business Administration And Management
Strayer University