Paulette Tiggs
Plainfield,IL
Summary
Experienced professional offering over 10 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. provide exceptional customer service to travelers. Service-driven professional Customer-oriented attitude and successful problem-solver.
Overview
26
26
years of professional experience
Work History
Flight Attendant/ Lead Flight Instructor
Skywest Airlines
St George, UT
08.2014 - Current
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
- Offered answers to passengers' questions and resolved issues that arose during flights.
International Sales Representative
American Airlines
Fort Worth, TX
08.2012 - 08.2014
- Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
- Researched and resolved all customer issues.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
Beauty Salon Owner
Hallmark Salon
Fort Worth, TX
06.1997 - 08.2014
- Training and development classes held monthly to staff to improve daily business functions.
- Recommended merchandise to customers based on needs and preferences.
- Managed all features of business including accounting, inventory management, sale marketing, staffing.
- Responsible for customer satisfaction, client retention and new client recruitment.
Education
Bachelor of Biblical Studies - Theology
Kingdom University International
Orlando, FL12.2023
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ11.2023
Skills
- Company culture and values
- Emergency situations management
- Training and Coaching
- Conflict mediation
- Leadership
- Administrative tasks
- Employee training
- Friendly, positive attitude
- Interpersonal Skills
- Detailed Oriented
Toastmasters International
Provide a supportive and positive learning experience in which members are empowered to develop communication and leadership skills, resulting in greater self-confidence and personal growth.
Timeline
Flight Attendant/ Lead Flight Instructor
Skywest Airlines
08.2014 - Current
International Sales Representative
American Airlines
08.2012 - 08.2014
Beauty Salon Owner
Hallmark Salon
06.1997 - 08.2014
Bachelor of Biblical Studies - Theology
Kingdom University International
Associate of Arts - Criminal Justice
University of Phoenix