LATOYA JOHNSON
Hobart,Indiana
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
RETAIL OPERATIONS MANAGER
HARD ROCK CASINO
04.2021 - Current
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Determined layout of store merchandise for visual appeal to consumers.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Contributed to overall company growth by identifying new lending opportunities within the retail market segment.
- Developed sourcing strategies to improve procurement processes, supplier relationships and capability development to optimize supply chain.
RETAIL OWNER
6 INCH HEELS
04.2017 - 01.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
Server
Fairmont Chicago Millennium Park
04.2012 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
THORNWOOD HIGHSCHOOL
South Holland, IL05.2003
Skills
- Retail Opener
- Website builder
- Stratton warren expert
- Knowledge
- Visual Merchandising
- Micros, Agilysis, and clover expert knowledge
- Kronos Expert Knowledge
- Store operations
- Operational Efficiency
- Store planning
- Staff Management
- Recruitment and hiring
Community Service
- CAWC ASSIOATE BOARD
- Habitat for Humanity
Timeline
RETAIL OPERATIONS MANAGER
HARD ROCK CASINO
04.2021 - Current
RETAIL OWNER
6 INCH HEELS
04.2017 - 01.2022
Server
Fairmont Chicago Millennium Park
04.2012 - 10.2021
High School Diploma -
THORNWOOD HIGHSCHOOL