LATOYA JOSEPH
Covington
Summary
Results-oriented Customer Service Professional with over 20 years of experience enhancing client relationships and driving satisfaction through innovative solutions. Skilled in team leadership and conflict resolution, contributing to improved client retention and operational efficiency. Focused on leveraging advanced communication skills to create collaborative environments and deliver exceptional service.
Overview
21
21
years of professional experience
Work History
OWNER/CEO
Abel's Errands & Cleaning, Inc
Lawrenceville
03.2015 - 06.2026
- Dunkin’ Donuts Warehouse. Performed nightly cleaning duties at industrial warehouse 7 days a week. Nightly duties were gathering all debris and trash off the floors, food machinery and other food equipment. Scrubbing, rinsing and squeezing the warehouse floors with D&G products that were mandated by the company of dunkin. Stainless steel cleaning of foreign machines, emptying donut fryers and spraying down and cleaning donut production lines. Polishing all equipment and buffing floors. Cleaning offices, breakrooms, restrooms and emptying out all trash.
- Post Construction Cleaning Short term contract cleaning for hotels, restaurants, office buildings and new construction homes. Executed debris cleanup tasks efficiently. Thoroughly deep clean all appliances, floors, walls and prepare the space for an opening date.
- Industrial Kitchen/ Restaurant Cleaning. Duties involve cleaning out the canopy hoods and exhaust hoods to get the client compliant to pass a fire exhaust inspection. Pressured washed walls, floors and refrigerator spaces. Organized and deep cleaned kitchen area for opening date.
MEDICAL CALL CENTER REPRESENTATIVE
Altegra Health
Alpharetta
08.2015 - 04.2016
- Provided empathetic support to patients, ensuring their concerns were addressed promptly and enhancing overall patient satisfaction.
- Coordinated with healthcare providers to relay critical patient information, fostering effective communication and timely care.
- Coordinated with healthcare providers to relay critical patient information, enhancing communication and facilitating timely care.
- Managed incoming and outgoing calls to assist patients effectively.
CUSTOMER SERVICE REPRESENTATIVE FOR BANKING
Check Smart, LLC
Columbus
03.2009 - 11.2014
- Fostered strong customer relationships by actively listening to concerns, resulting in improved satisfaction and loyalty.
- Managed incoming and outgoing calls to assist customers effectively.
- Produced loans for each client in need. Handled paybacks and debt accounts.
- Produced loans for each client in need. Handled paybacks and debt accounts.
CASHIER
Krogers
Columbus
11.2005 - 10.2008
- Provided exceptional customer service, fostering a welcoming environment that encouraged repeat business and enhanced customer loyalty.
- Processed transactions efficiently, reducing wait times and enhancing overall customer satisfaction.
- Collaborated with team members to maintain store organization, supporting product availability and a tidy shopping environment.
- Managed cash handling and daily sales reports, ensuring financial accuracy and compliance with corporate guidelines.
Education
ASSOCIATES IN ARTS -
Columbus State Community College
Columbus, OhioSkills
- Team Leadership, Conflict Resolution, Client Engagement, Customer Retention, Process Improvement, Empathy Training
- Cleaning compliance
- Industrial cleaning
- Facility sanitation
- Business development
Timeline
MEDICAL CALL CENTER REPRESENTATIVE
Altegra Health
08.2015 - 04.2016
OWNER/CEO
Abel's Errands & Cleaning, Inc
03.2015 - 06.2026
CUSTOMER SERVICE REPRESENTATIVE FOR BANKING
Check Smart, LLC
03.2009 - 11.2014
CASHIER
Krogers
11.2005 - 10.2008
ASSOCIATES IN ARTS -
Columbus State Community College