LaToya King
Ludowici,GA
Summary
Proven leader at Captain D's, adept in team motivation and workplace safety, enhancing customer satisfaction and streamlining operations. Excelled in employee training and policy enforcement, significantly boosting team performance and compliance. Skilled in multitasking and maintaining high standards under pressure, demonstrating a strong work ethic and commitment to excellence. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Captain D's
03.2021 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Set overall vision and provided team leadership.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
Cook
Sonic
11.2020 - 03.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
GED -
Southern Crescent Technical College
Griffin, GA06.2019
Skills
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
Timeline
Shift Lead Manager
Captain D's
03.2021 - Current
Cook
Sonic
11.2020 - 03.2021
GED -
Southern Crescent Technical College