Latoya Kinsey
New York
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
1
1
Language
1
1
Certification
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Stock Supervisor
Gap Inc
Brooklyn
08.2018 - 02.2020
- Supervised a team of personnel responsible for stocking shelves, loading trucks, and other related tasks.
- Supervised stock replenishment to maintain inventory levels and product availability.
- Supervised day-to-day stockroom operations to maintain organized flow of merchandise to sales floor.
- Trained team members on efficient stock handling and organization techniques.
- Implemented best practices for receiving, storing, and distributing merchandise efficiently.
- Coordinated with management to schedule stock audits and inventory checks.
- Monitored merchandise displays for compliance with company standards and visual guidelines.
- Ensured compliance with safety protocols during all stock-related operations.
- Inspected incoming deliveries for quality assurance purposes before accepting them into the warehouse.
- Communicated effectively with team members to enhance teamwork and productivity.
- Resolved customer complaints regarding availability of products in a timely manner.
- Assessed customer needs quickly to provide appropriate solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
Macys Department Store
Brooklyn
09.2016 - 06.2018
- Assisted customers with product inquiries and order status updates.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed returns and exchanges efficiently while maintaining customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints by providing solutions and alternatives promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged with customers to build rapport and enhance their shopping experience.
- Maintained knowledge of promotions, sales, and loyalty programs for customers.
- Handled cash transactions accurately at the register during peak hours.
- Collaborated with team members to ensure store organization and product displays.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Medical Assistant
Cerebral Palsy Association of New York State
Brooklyn
08.2010 - 05.2012
- Assisted healthcare professionals with patient examinations and procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Maintained accurate patient records using electronic health record systems.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients on care plans and medication adherence practices.
- Communicated effectively with patients, families, and interdisciplinary team members.
- Coordinated referrals to specialists and followed up on patient outcomes.
- Scheduled patient appointments and managed office calendars efficiently.
- Scheduled appointments for patients via phone and in person.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Prepared examination rooms and ensured equipment was sterilized.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Supported billing processes by verifying insurance information and processing claims.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Customer Service Representative
New York & Company
Brooklyn
02.2008 - 05.2009
- Assisted customers with product inquiries and order status updates.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints by providing solutions and alternatives promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed returns and exchanges efficiently while maintaining customer satisfaction.
- Engaged with customers to build rapport and enhance their shopping experience.
- Maintained knowledge of promotions, sales, and loyalty programs for customers.
- Handled cash transactions accurately at the register during peak hours.
- Collaborated with team members to ensure store organization and product displays.
- Trained new staff on customer service protocols and store policies effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Applied Science - Science
ASA College
Brooklyn, NY 08.2010 - 05.2012
Skills
- Inventory management
- Stock replenishment
- Inventory analysis
- Stock auditing
- Inventory compliance
- Sales forecasting
- Supply chain coordination
- Vendor management
- Visual merchandising
- Quality assurance
- Data entry
- Work scheduling
- Effective communication
- Written communication
- Team building
- Time management
- Attention to detail
- Adaptable strategies
Certification
- HIPPA Certification
- Phlebotomy Certification
- CPR Certification
- Honored Graduate(3.73)
Languages
English
Professional
Affiliations
- Crafting
- Caretaker
- Interior Design Enthusiast
Timeline
Stock Supervisor
Gap Inc
08.2018 - 02.2020
Customer Service Representative
Macys Department Store
09.2016 - 06.2018
Medical Assistant
Cerebral Palsy Association of New York State
08.2010 - 05.2012
Associate of Applied Science - Science
ASA College
08.2010 - 05.2012
Customer Service Representative
New York & Company
02.2008 - 05.2009