Latoya Knox
1331 S Franklin Ave Apt C,FL
Summary
Dynamic Dietary Manager with a proven track record at Nspire Health, enhancing patient satisfaction through tailored meal plans and effective team leadership. Skilled in problem-solving and cash handling, I foster collaboration and continuous improvement, ensuring compliance with regulations while optimizing kitchen workflows for high-quality service.
Highly experienced Job Title known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
21
21
years of professional experience
Work History
Sales Associate
RaceTrac
Cutler Bay
12.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Dietary Manager
Healthcare Services Group
Homestead, FL
11.2021 - 02.2025
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
- Collaborated with interdisciplinary healthcare teams to create customized care plans that enhanced patients'' overall health outcomes.
- Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
- Established standardized recipes that were consistently followed throughout the facility, resulting in uniformity across all meals served.
- Championed an environment focused on teamwork and collaboration among dietary department staff members leading toward improved morale.
- Promoted a culture of continuous improvement within the dietary department through ongoing assessment and modification of processes and procedures.
- Managed successful transitions from paper-based to digital menu systems, reducing errors and improving communication between staff members.
- Provided ongoing education for nursing staff regarding therapeutic diets and proper feeding techniques to enhance patient care.
- Assisted in achieving and maintaining required certifications, such as ServSafe, for all dietary department staff members.
- Monitored production to check safety, standardized production and appropriate portioning.
- Implemented cost-saving measures without sacrificing quality of meals or service to residents, contributing to better financial performance of the facility.
- Increased employee retention rate through proactive leadership style focusing on open communication and staff recognition for hard work and achievements.
- Evaluated employee performance regularly, providing constructive feedback for improvement.
- Worked closely with dieticians to ensure proper implementation of therapeutic diets for patients with specific medical conditions.
- Oversaw food preparation and monitored safety protocols.
Dietary Supervisor
Wellpath
Florida City, FL
05.2021 - 11.2021
- Implemented a proactive approach to problem-solving within the department by encouraging open dialogue among team members and promoting a culture of continuous improvement.
- Facilitated communication between the dietary department and other hospital units to coordinate patient meal delivery times efficiently.
- Managed budgetary constraints effectively, ensuring minimal impact on the quality of meals served to patients.
- Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Supervised food presentation and plating to enhance visual appeal.
Dietary Manager
Nspire Health
Kendall
02.2018 - 05.2021
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
Dietary Supervisor
Plantation Nursing & Rehab Center
Tavener
01.2012 - 06.2018
- Organized in-service training sessions for dietary staff members, addressing critical topics such as food safety, sanitation procedures, and nutritional guidelines.
- Conducted regular staff meetings to address concerns, share updates on industry trends, and foster team collaboration within the dietary department.
- Boosted overall patient satisfaction levels due to timely response rates on special diet requests or modifications.
- Increased employee retention through effective training, mentoring, and performance evaluations of dietary staff members.
- Promoted healthy eating habits among patients through educational programs, workshops, and one-on-one consultations.
- Implemented menu rotation schedules that incorporated seasonal ingredients, providing variety while controlling costs.
- Ensured compliance with state and federal regulations by staying up-to-date on industry standards and conducting regular internal audits.
Shift Manager
Arby's
Key Largo, FL
01.2005 - 01.2012
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
No Degree - Business Administration
Muhlenberg
Kentucky No Degree - Dietary Management
Universe of Florida
MiamiHigh School Diploma -
Miami South Ridge Senior High
06.2003
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Cash handling
- Money handling
- Outgoing personality
- Exceptional customer service
- Goal oriented
- Relationship building
- Stocking and receiving
- Client service
- Store opening and closing
- Professional demeanor
- Adapt to diverse groups
Timeline
Sales Associate
RaceTrac
12.2024 - Current
Dietary Manager
Healthcare Services Group
11.2021 - 02.2025
Dietary Supervisor
Wellpath
05.2021 - 11.2021
Dietary Manager
Nspire Health
02.2018 - 05.2021
Dietary Supervisor
Plantation Nursing & Rehab Center
01.2012 - 06.2018
Shift Manager
Arby's
01.2005 - 01.2012
No Degree - Business Administration
Muhlenberg
No Degree - Dietary Management
Universe of Florida
High School Diploma -
Miami South Ridge Senior High