Latoya Lipscomb

Address customer inquiries, managed approximately 30 incoming calls, billing issues, and conduct sales transactions with a focus on accuracy and efficiency.

• Tailor service packages to align with individual customer and family needs, ensuring optimal satisfaction and retention.
• Utilize multiple 4computer systems to maintain up-to-date knowledge of products, services, promotions, and discounts for effective communication.

• Hired all FOH team members and accurately trained them on all company policies and OSHA guidelines. Kept up with a staff of 25 team members.
• Maintained compliance with health and safety regulations and managed monthly liquor inventories, as well as ordering alcoholic beverages and coordinating supply procurement for back-of-house (BOH) operations.
• Assisted in financial administration by contributing to weekly payroll processes and overseeing food and beverage operations within budgetary constraints to ensure optimal guest service.

• Evaluated and administered 30 or more medical claims a month in compliance with policy limits, ensuring timely payment of current and outstanding medical bills.
• Verified the accuracy and completeness of medical documentation, allowing to regulatory guidelines and facilitating outbound communication for the procurement of necessary paperwork.
• Managed the closure of reassignment of claims, efficiently processing release forms and utilizing EPIC for claim handling procedures.
• Recognized for being a lead adjuster and also trained new adjusters.

• Managed patient intake processes, including the verification of personal details, recording vital signs, room turnovers, and coordinating followup appointments to ensure seamless patient experiences.
• Demonstrated exceptional interpersonal skills by providing compassionate care and support to pediatric oncology patients, fostering a trusting and comforting environment.
• Recognized for outstanding performance and dedication with the Employee of the Month honor, reflecting a commitment to excellence in patient service and clinic operations.