Microsoft Word, Excel, PowerPoint
LaToya Lucy
Administrative Assistant
Elizabethtown,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
1
1
Certification
5
5
years of post-secondary education
19
19
years of professional experience
Work History
Administrative Assistant
North Carolina State University
Elizabethtown, NC
01.2009 - Current
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Maintained staff directory and company policy handbook for human resources department.
- Created detailed expense reports and requests for capital expenditures.
- Executed record filing system to improve document organization and management.
- Offered office-wide Microsoft Office and Gmail software support and training, including troubleshooting issues and optimizing usage.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Maintained complex digital filing system for financial information.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Arranged rapid office equipment repair and maintenance with vendors.
Loan Adjuster
Bb&t Corp.
Lumberton, NC
07.2006 - 07.2007
- Explained very technical financial information to applicants in easy to understand language.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Developed prospects for new loans by conducting roughly 400 cold calls weekly.
Lead Computer Instructor
Robeson Community College
Lumberton, NC
01.2000 - 06.2006
- Planned and implemented curriculum to teach up-to-date technology to [Number] students.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Designed classes on [Software] for [Type] students.
- Facilitated computer lab of [Number] people from [Type] to [Type] computer use and designed appropriate and specialized lesson plans.
Education
Masters Information Technology - Information Technology
American InterContinental University
Schaumburg, IL 08.2003 - 08.2004
Bachelor of Science - Computer Science
University Of North Carolina At Pembroke
Pembroke, NC 05.2001 - 06.2003
Associate of Science - Information Technology
Robeson Community College
Lumberton, NC 08.1996 - 05.1998
Skills
Microsoft Word
Microsoft Excel
Google Suite
Office administration
Project Management
Account Reconciliation
Office management
Workflow planning
Program files maintenance
Employee training and development
Employee timesheet processing
Accomplishments
State President- NCCEAPA 2015
District President NCCEAPA-SE
Received Pride of the Wolfpack Award
Received Distinguished Service Award
Received JCEP Award
Certification
Notary Public
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Notary Public
04-2021
Administrative Assistant
North Carolina State University
01.2009 - Current
Loan Adjuster
Bb&t Corp.
07.2006 - 07.2007
Masters Information Technology - Information Technology
American InterContinental University
08.2003 - 08.2004
Bachelor of Science - Computer Science
University Of North Carolina At Pembroke
05.2001 - 06.2003
Lead Computer Instructor
Robeson Community College
01.2000 - 06.2006
Associate of Science - Information Technology
Robeson Community College
08.1996 - 05.1998