Latoya Lundy
Lincoln Park,MI
Summary
Dedicated and detail-oriented professional offering extensive experience in administrative support, healthcare coordination, operations, customer service, and team leadership. Skilled in managing high-volume workloads, streamlining communication, resolving issues efficiently, and supporting organizational goals in fast-paced environments. Known for professionalism, reliability, and a strong commitment to delivering exceptional service and operational excellence.
Overview
24
24
years of professional experience
Work History
Ramp Agent
Unifi
Romulus, MI
10.2025 - Current
- Marshal aircraft to and from gates and manage the attachment and detachment of equipment, including jet bridges.
- Load, unload, sort, and transport luggage and freight using carts and belt systems.
- Adhere to strict safety protocols, report hazards, and ensure the proper handling of dangerous goods and animals.
- Coordinate with pilots, flight crews, and ground staff through radio communication and direct interaction.
- Complete flight manifests and other essential documentation accurately and efficiently.
Customer Service Associate
Bath & Body Works
Allen Park, MI
10.2023 - Current
- Championed delivery of exceptional customer service, cultivating a welcoming and engaging shopping environment.
- Managed transaction processes with precision, promoting positive and professional engagements with customers.
- Drove merchandising strategies and maintained an organized and inviting retail atmosphere.
Medical Assistant / Prior Authorization Representative
Women's Health & Menopause Center
West Bloomfield, MI
12.2024 - 09.2025
- Oversaw patient service initiatives by managing insurance authorizations and medical documentation to enhance care quality.
- Upheld strict confidentiality and compliance with HIPAA and insurance guidelines to safeguard patient data integrity.
- Addressed patient challenges efficiently, strengthening trust and improving the overall healthcare experience.
Production Operator / Team Lead
Stellantis
Detroit, MI
04.2018 - 01.2025
- Championed safety protocols aligned with OSHA standards to cultivate a secure work environment.
- Directed diverse teams to consistently meet performance objectives with high precision and efficiency.
- Orchestrated interdepartmental collaboration to promptly resolve issues and uphold operational continuity.
Executive Administrative Assistant
Dorsey Schools
Southgate, MI
05.2017 - 04.2018
- Managed executive communications and coordinated travel logistics to ensure seamless operations within the organization.
- Supported customer inquiries and enhanced organizational efficiency through clear, courteous communication while fostering professional relationships with students, staff, and vendors.
Executive Administrative Assistant
Kirk Engineering
Auburn Hills, MI
05.2002 - 06.2016
- Directed business communications and orchestrated corporate events for optimal execution and enriched client engagement.
- Supported executive leadership by overseeing scheduling, maintaining documentation, and coordinating travel plans to boost operational effectiveness.
- Cultivated a professional environment that promotes positive interactions among clients and staff, thereby enhancing workplace culture.
Education
Associate of Arts (A.A.) - Business Administration And Management
Oakland Community College
Auburn Hills, MICMA - Medical Assistant
Dorsey Schools
Pontiac, MISkills
- EPIC
- Exceptional Customer Service & Hospitality
- Safety & Emergency Procedures
- Team Leadership & Collaboration
- Clear Verbal and Written Communication
- Conflict Resolution
- Problem Solving
- Multitasking in Fast-Paced Environments
- Travel Coordination & Scheduling
- Cultural Awareness & Empathy
Timeline
Ramp Agent
Unifi
10.2025 - Current
Medical Assistant / Prior Authorization Representative
Women's Health & Menopause Center
12.2024 - 09.2025
Customer Service Associate
Bath & Body Works
10.2023 - Current
Production Operator / Team Lead
Stellantis
04.2018 - 01.2025
Executive Administrative Assistant
Dorsey Schools
05.2017 - 04.2018
Executive Administrative Assistant
Kirk Engineering
05.2002 - 06.2016
Associate of Arts (A.A.) - Business Administration And Management
Oakland Community College
CMA - Medical Assistant
Dorsey Schools