LATOYA MALTBIA
Kansas City,KS
Summary
An exceptionally, talented professionally driven and reliable individual with 5+ years of sales experience and a proven track record in insurance and sales, including a pivotal role at SelectQuote Auto & Home Insurance. Pursuing a sales agent position to utilize my unique skillset, diverse experience, and extensive knowledge in order to train and mentor sales representatives while establishing a more lucrative sales environment.
Overview
12
12
years of professional experience
Work History
Insurance Sales Agent
Selectquote Auto & Home Insurance Services
02.2019 - Current
- Recommended type and amount of coverage based on analysis of customers` circumstances using persuasive sales techniques.
- Ran trial pilots for new agency sales strategies having a 90% success rate.
- Maintaining average persistency of 93%.
- During my career with select quote my trust pilot score has been 5 stars.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
Retention Specialist
Cox Communications
08.2016 - 02.2019
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Evaluated current customer retention strategies and recommended improvements.
- Identified changing customer needs and adapted service strategies to meet them.
- Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
- Remained within the top 10% of successful agents nationwide while at this company.
Member Advocate
United Healthcare
10.2012 - 08.2016
- Assist in the development of the Member Advocate team including training team members, project management and creating numerous SOP’s of the Member Advocate team.
- 2015 United Health Care Service Hero recipient.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.+
- Increased member retention from 63 to 80 percent.
- Welcome members to their respective health plan by verifying key information about members (home address, PCP assignment, etc.) being sure to make any corrections to member’s information in our databases, including member’s address, PCP assignment and discussing benefits available through their plan.
- Help connect members to community resources in conjunction with Care Coordination if member is identified as having issues meeting basic needs.
- Serves as an impartial investigator and liaison between the state and United Healthcare members, address and resolve member issues while operating with a significant degree of independence from United Healthcare Community Plan of Kansas Health Plan
Education
Property And Casualty Insurance - Insurance
Property And Casualty Insurance
Lenexa, KS12.2018
Bachelor of Arts - Arts in Business Administration
University of Missouri - Kansas City
Kansas City, MO12.2011
HealthCare Occupation Courses - HEALTHCARE
Kansas City Kansas Community College
Kansas City, KS06.2006
High School Diploma -
Wyandotte High School
Kansas City, KS05.2001
Skills
- Strong verbal communication
- Team Leadership
- Project Management
- Risk management processes and analysis
- Adaptability
- Premium Calculations
- Outlook
- Scheduling
- Account Retention
- Product Knowledge
- Licensed Insurance Agent
- Policy analysis
- Client Consultations
- Organizational skills
- Client needs analysis
Timeline
Insurance Sales Agent
Selectquote Auto & Home Insurance Services
02.2019 - Current
Retention Specialist
Cox Communications
08.2016 - 02.2019
Member Advocate
United Healthcare
10.2012 - 08.2016
Property And Casualty Insurance - Insurance
Property And Casualty Insurance
Bachelor of Arts - Arts in Business Administration
University of Missouri - Kansas City
HealthCare Occupation Courses - HEALTHCARE
Kansas City Kansas Community College
High School Diploma -
Wyandotte High School
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