Latoya Matthew
Danbury,CT
Summary
Dynamic and detail-oriented professional with experience at Nuvance Health, excelling in client needs assessments and behavioral support. Proven ability to enhance social integration and promote independence through effective communication and collaboration. Committed to delivering high-quality care while managing multiple projects efficiently. Strong organizational skills and a passion for client well-being drive success.
Overview
2026
2026
years of professional experience
Work History
Medical Receptionist
Nuvance Health
2023 - Current
- Coordinated communication between patients and medical staff, ensuring clarity of information.
- Maintained accurate patient records in electronic health record (EHR) systems for regulatory compliance.
- Processed insurance verifications and collected payments, streamlining billing procedures.
- Responded to patient inquiries promptly, fostering positive relationships and improving satisfaction levels.
- Assisted with administrative tasks including filing, faxing, and photocopying to support office operations.
- Trained new receptionists on software systems and customer service protocols to ensure consistency in operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Receptionist Administrator
Cedar Woods
Goldens Bridge, NY
06.2008 - 2016
- Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel.
- Coordinated appointment scheduling and maintained calendars for multiple executives.
- Supported administrative tasks, including data entry and document management using office software.
- Assisted in organizing company events, ensuring efficient logistical arrangements and attendee communication.
- Maintained office supplies inventory, processing orders to ensure availability of essential materials.
- Implemented filing system improvements, enhancing document retrieval efficiency and organization standards.
- Served as primary point of contact for incoming calls, demonstrating professionalism in customer service interactions.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
Day Program Assistant
Community Based Services, CBS
Yorktown Heights, NY
2015 - 2022
- Assisted in planning and implementing daily activities for program participants.
- Facilitated communication between staff and participants to enhance engagement and understanding.
- Supported individual needs of clients through personalized attention and care strategies.
- Maintained accurate records of participant progress and program activities for reporting purposes.
- Ensured compliance with safety protocols and organizational policies during daily activities.
- Participated in ongoing professional development opportunities to stay current with best practices in the field of day program support and service provision.
- Handled data entry and other related work for supervisors and program managers.
- Maintained compliance on record-keeping requirements.
- Maintained accurate records of attendance, incident reports, and medication administration as required by regulatory agencies.
- Developed strong rapport with clients by demonstrating empathy, active listening, and genuine interest in their needs and goals.
- Managed crises effectively using de-escalation techniques, ensuring the safety of all involved parties.
Education
Franklin K Lane
Brooklyn, NYSkills
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Verbal communication
- Organization and time management
- Friendly, positive attitude
Timeline
Receptionist Administrator
Cedar Woods
06.2008 - 2016
Medical Receptionist
Nuvance Health
2023 - Current
Day Program Assistant
Community Based Services, CBS
2015 - 2022
Franklin K Lane