Results-driven representative with extensive experience in customer service. Known for exceptional attention to detail and adaptability, ready to leverage relationship-building skills to foster positive customer experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Let's go there
Sacramento
10.2022 - Current
Maintained detailed records of customer interactions and transactions to facilitate timely follow-up and resolution.
Remained calm and professional in stressful circumstances, effectively diffusing tense situations to enhance customer satisfaction.
Developed strong customer relationships through personalized assistance and support, leading to increased loyalty and repeat business.
Tax Technician
Franchise Tax Board
Sacramento
04.2018 - 09.2022
Communicated effectively with taxpayers via phone regarding questions or concerns about their taxes.
Assisted taxpayers with inquiries regarding tax regulations and filing procedures.
Analyzed financial documents to ensure compliance with state tax laws.
Maintained accurate records of taxpayer information and correspondence.
Office Assistant
Tcore
Sacramento
02.2016 - 04.2018
Executed data entry tasks into computer systems with high accuracy and speed.
Supported team members by managing various administrative tasks to enhance workflow.
Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Operated office equipment including printers, copiers, and fax machines to ensure smooth daily operations.