Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latoya Moore

Summary

Results-driven representative with extensive experience in customer service. Known for exceptional attention to detail and adaptability, ready to leverage relationship-building skills to foster positive customer experiences.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Let's go there
Sacramento
10.2022 - Current
  • Maintained detailed records of customer interactions and transactions to facilitate timely follow-up and resolution.
  • Remained calm and professional in stressful circumstances, effectively diffusing tense situations to enhance customer satisfaction.
  • Developed strong customer relationships through personalized assistance and support, leading to increased loyalty and repeat business.

Tax Technician

Franchise Tax Board
Sacramento
04.2018 - 09.2022
  • Communicated effectively with taxpayers via phone regarding questions or concerns about their taxes.
  • Assisted taxpayers with inquiries regarding tax regulations and filing procedures.
  • Analyzed financial documents to ensure compliance with state tax laws.
  • Maintained accurate records of taxpayer information and correspondence.

Office Assistant

Tcore
Sacramento
02.2016 - 04.2018
  • Executed data entry tasks into computer systems with high accuracy and speed.
  • Supported team members by managing various administrative tasks to enhance workflow.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Operated office equipment including printers, copiers, and fax machines to ensure smooth daily operations.

Education

Sacramento City College
Sacramento, CA
05-2026

Skills

  • Customer service
  • Contact center operations
  • Problem resolution
  • Data entry
  • Office administration
  • Excellent communication skills

Timeline

Customer Service Representative

Let's go there
10.2022 - Current

Tax Technician

Franchise Tax Board
04.2018 - 09.2022

Office Assistant

Tcore
02.2016 - 04.2018

Sacramento City College
Latoya Moore