Latoya Morris
Houston,TX
Summary
Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering 4 years of carrier experience on high-volume routes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Mail Carrier
United States Post Office
10.2019 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Waiter/Bartender
Pappasito Cantina
09.2014 - 03.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Correctional Officer
TDCJ
08.2013 - 09.2014
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
Education
Associate of Science - Criminal Justice
Houston Community College
Houston, TX05.2023
No Degree - Criminal Justice
Texas Southern University
Houston, TX08.2008
No Degree - Criminal Justice
Prairie View A & M University
Prairie View, TX05.2008
Skills
- Vehicle Loading
- Route Management
- Mail Sorting
- Postage Calculation
- Customer Service
- Attention to Detail
- Decision Making
- Hand-eye Coordination
- Safety Awareness
Timeline
Mail Carrier
United States Post Office
10.2019 - Current
Waiter/Bartender
Pappasito Cantina
09.2014 - 03.2020
Correctional Officer
TDCJ
08.2013 - 09.2014
Associate of Science - Criminal Justice
Houston Community College
No Degree - Criminal Justice
Texas Southern University
No Degree - Criminal Justice
Prairie View A & M University
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